Automotive Client Care Specialist

Job Description
Herb Chambers Land Rover of Sudbury currently has an incredible career opportunity for a self-motivated Client Care Specialist (BDC/Internet Sales Representative) to join our dealership's sales team. The ideal candidate will be responsible for handling incoming requests made via telephone/text/online, searching for potential sales leads, selling appointments for the sales showroom, and acting as the first point of contact for sales customers.
New England’s largest Automotive Retailer! Voted consecutively as one of The Boston Globe's Top Places to Work!
To be a successful CCS Representative, you should have skills in sales, organization, and follow up. Top candidates will be professional and personable individuals, with a passion for great customer service.
Responsibilities:

• Quickly answering incoming phone calls, texts and online inquiries efficiently using email, guides and templates with our BDC process.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Ensuring potential customers are aware of any promotions.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Logging details and comments into DealerSocket and AutoAlert.
• Schedule sales appointments and following up with any “no show” customers.
• Collaborate with management teams to maintain thorough, up to date knowledge on new products, services, and policies.
• Maintaining contact with customers to ensure they are happy with our service.
• Meet specific monthly goals and targets.
• Assisting with various other tasks at the dealership.

Qualifications:

• Previous dealership experience preferred although not necessary
• Previous DriveCentric experience preferred although not necessary
• Previous AutoAlert experience preferred although not necessary
• Positive energy
• Excellent teammate attitude
• Strong computer skills
• Professional appearance and work ethic
• Ability to perform in fast-paced environment
• Self-Confidence
• Consistent and stable work history

Benefits:

• Health, Vision, Dental Insurance
• 401(k) with company match
• Paid time off
• Top-tier pay plan

Job Type:

• Not remote
• Full Time
• Nights, Weekends, and some Holiday's

Requirements

• Previous dealership experience preferred although not necessary
• Positive energy
• Excellent teammate attitude
• Strong computer skills
• Professional appearance and work ethic
• Ability to perform in fast-paced environment
• Self-Confidence
• Consistant and stable work history