Claims Consultant- Commercial Lines

Brown & Brown is seeking a Commercial Lines Claims Consultant to join our growing team in Phoenix, Arizona.

WHAT YOU'LL DO:

• Develop and maintain relationships with customers and carriers through phone calls, personal meetings, seminars, etc.
• Work with an assigned book of customers to provide clarity on coverage matters.
• Report losses to appropriate carriers.
• Communicate with customers and adjusters pertaining to the handling of the claim.
• Monitor the status of open claims.
• Prepare loss reports and identify loss trends for customers, Customer Account Managers, Claims Consultants, and all others relevant to the claim/customer.
• Advocate for the customer during the claims process.
• Assist with the collection of denied claims from carriers to customers.
• Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements.
• Conduct an appropriate level of confidentiality of the information processed.
• Duties are done independently or in a team environment.
• Other duties or special projects may be assigned.

WHAT YOU'LL NEED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and Interpersonal skills
• Problem-solving
• Planning/organizing
• Mathematical skills- Ability to work with mathematical concepts and basic addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical situations.
• Quality control-the individual demonstrates accuracy and thoroughness and monitors their work to ensure quality.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

EDUCATION and/or EXPERIENCE:

• 1 - 3 years experience in Claims handling/reporting experience
• Basic knowledge and understanding of property & casualty coverage, current legislation, rules, laws, and other regulations.
• Proficient with MS Office, Excel & Access
• Able to communicate effectively both written and verbally.

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Best-in-class training
• Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program
• Employee Stock Purchase Plan (ESPP)
• Discounted Onsite Gym Membership
• Free Onsite Parking