Italian Customer Technical Advisor

Company:  https:/www.energyjobline.com/sitemap.xml
Location: San Francisco
Closing Date: 01/11/2024
Salary: £250 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

At the moment, Cross Border Talents is looking for Italian speakers to work in Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

  1. Respond and record consumer inquiries/questions raised through free phone lines for customers;
  2. Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  3. Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  4. Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  5. Troubleshoot through the use of open questions, support documents, and system training;
  6. Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

  1. High School Diploma or Higher
  2. Native/Fluent Italian
  3. Good level of English, C1
  4. Writing speed: 20 words per minute
  5. Active Listening
  6. Good Problem Solving Skills
  7. Strong troubleshooting skills

Client's Offer:

  1. Paid travel expenses;
  2. Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  3. Possibility to work from home within Greece;
  4. Renewable contract of 12 months;
  5. Health Coverage and Private Health Care;
  6. Attractive salary with performance bonus;
  7. Working hours: 40h per week = 8 hours per day / 5 days a week;
  8. Greek lessons;
  9. Free Real Estate Agency Fee.
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