Italian Customer Technical Advisor

At the moment, Cross Border Talents is looking for Italian speakers to work in Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

1. Respond and record consumer inquiries/questions raised through free phone lines for customers;
2. Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
3. Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy;
4. Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
5. Troubleshoot through the use of open questions, support documents, and system training;
6. Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

1. High School Diploma or Higher
2. Native/Fluent Italian
3. Good level of English, C1
4. Writing speed: 20 words per minute
5. Active Listening
6. Good Problem Solving Skills
7. Strong troubleshooting skills

Client's Offer:

1. Paid travel expenses;
2. Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
3. Possibility to work from home within Greece;
4. Renewable contract of 12 months;
5. Health Coverage and Private Health Care;
6. Attractive salary with performance bonus;
7. Working hours: 40h per week = 8 hours per day / 5 days a week;
8. Greek lessons;
9. Free Real Estate Agency Fee.