Account Director

RAPP Dallas is looking for an Account Director to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

You will be the day-to-day manager of the client relationship; a brand champion, an agency facilitator, and a trusted partner to both clients and your team. You are an advisor and partner and build relationships with the client at the marketing/category director levels. You have developed a keen ability for managing client based multi-discipline projects across the agency matrix, cross-holding company partners, and external agency partners. Along with your supervisor, you will steward all elements of the engagement including project management: project definition, scope management, risk management, hand-off management, and team management. You have natural curiosity and are motivated by driving excellent results, time and time again.

YOUR RESPONSIBILITIES:

• Be the day-to-day contact for Manager and Director level clients. Author core client communications such as contact reports and Scope of Work documents including timelines, budgets, and descriptions of deliverables.
• Coordinate team meetings and client presentations, facilitate the development of project briefs, working with strategic planners, analysts, and technologists.
• Understand the essential dynamics, strategies, and drivers of the client’s business particularly environment/industry through direct and indirect channels.
• Be the organizational center of projects – manage deliverables, problem solve, and lead flawless execution even when the path to executing deliverables is ambiguous and you are receiving input and direction from multiple stakeholders.
• Track project budgets and scopes, assessing estimates to actuals, managing Change Order process as needed.
• Knowledgeable of agency operations and client lead mapping.
• Comprehensively understand competitive, agency, and vendor landscapes.
• Interface with clients as well as internal functional teams.
• Monitor on-time/on-budget project performance and escalate as necessary.
• Understand and manage details of marketing campaigns and/or project deliverables in the context of a larger business picture and future state vision.
• Challenge direction, or the status quo, and seek alternate perspectives and approaches in developing effective marketing strategies.
• Encourage client consideration and application of agency-generated POVs when developing ideas and project plans.
• Collaborate with other depts. (project management, experience strategy, creative, marketing science, technology, etc.) to create project communication plans.
• Participate in the presentation of agency services and client deliverables.
• Evaluate the input and ideas of the experience strategy, creative, media, marketing science, and technology teams relative to strategy and client preferences.
• Advocate for the business internally and keep the agency team informed, focused, and enthused about the work and the business.
• Actively work to grow and develop the skills and abilities of junior agency staff.

REQUIRED SKILLS:

• Bachelor’s degree in Marketing, Information Management, or a similar field.
• 7+ years of experience in an agency, digital marketing, CRM, or consulting environment.
• Experience writing detailed proposals and statements of work to clearly define project scope, budget, and timelines.
• Able to communicate complex digital marketing solutions in a clear, concise manner.
• Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation, and written skills.
• Demonstrated capability and experience in managing and mentoring team members.
• Positive attitude, strong work ethic, and desire to work in a fast-paced environment.
• Ability to demonstrate flexibility and creative problem-solving.
• Manage project deliverables including time and cost estimates.
• Understand and manage factors related to account profitability, client satisfaction, and client retention.
• Must be able to work in a team environment.
• Proficiency in MS Word, Excel, PowerPoint, and MS Project.

Financial services industry experience is a plus.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave, and disability benefits. For more information regarding Omnicom benefits, please visit . A reasonable estimate of the salary for this role, at the time of posting, is $111,000 - $128,000. This range is specific to Dallas, and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.