Company:
Builders FirstSource
Location: Clackamas
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Join our dynamic team at Builders FirstSource and play a key role in supporting our inside and outside sales teams.We seek a highly organized, proactive individual to be the liaison between our sales personnel and customers, handling inquiries, scheduling, and maintaining product information.If you have strong administrative and customer service skills, apply now!
PURPOSEProvides support to the outside sales team, including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide accurate and timely support to the outside sales team and/or customers.Serves as liaison between the sales organization and customers.Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.Investigate customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.Coordinates with other departments throughout the company on quotes, orders, returns and credits.Maintains up-to-date vendor/source product catalogs, with current product and pricing information.Maintains customer files and job files.Enters orders into system and schedules delivery of products.Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.Carries out other duties as required.MINIMUM REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High school diploma or GED and prior admin support and customer service experience preferredCOMPETENCIESKnowledge of company productsKnowledge of company product pricing, discount and estimating formulas and guidelinesStrong attention to detailKnowledge of basic math and measurement skillsGood interpersonal and customer relations skillsGood verbal and written communication skillsAbility to work in a fast-paced environment with ongoing deadlinesAbility to multi-task and prioritizeProficiency in Microsoft Office SuiteWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Subject to both typical office environment and outside locations with temperature and weather variations.Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.#LI-KK1
PURPOSEProvides support to the outside sales team, including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide accurate and timely support to the outside sales team and/or customers.Serves as liaison between the sales organization and customers.Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.Investigate customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.Coordinates with other departments throughout the company on quotes, orders, returns and credits.Maintains up-to-date vendor/source product catalogs, with current product and pricing information.Maintains customer files and job files.Enters orders into system and schedules delivery of products.Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.Carries out other duties as required.MINIMUM REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High school diploma or GED and prior admin support and customer service experience preferredCOMPETENCIESKnowledge of company productsKnowledge of company product pricing, discount and estimating formulas and guidelinesStrong attention to detailKnowledge of basic math and measurement skillsGood interpersonal and customer relations skillsGood verbal and written communication skillsAbility to work in a fast-paced environment with ongoing deadlinesAbility to multi-task and prioritizeProficiency in Microsoft Office SuiteWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Subject to both typical office environment and outside locations with temperature and weather variations.Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.#LI-KK1
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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Builders FirstSource