Bishop's Lodge Resort was settled more than 150 years ago by Bishop Jean Baptiste Lamy. This iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
The General Manager will be responsible for leading the team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. This leader will serve as the coach and champion of all team members, attracting new talent, developing their skills, and will create a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners, and within the community.
Responsibilities
- Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their assets.
- Oversee the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one-of-a-kind luxury hospitality and experiences.
- Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the property's guest experience.
- Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust, pride, and joy that will result in a high employee advocacy and engagement.
- Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure, and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged.
- Oversight of OS&E, Uniform Program, Retail Program to ensure we are design-led in all our guest touchpoints.
- Ensure that accurate monthly forecasting is presented to ownership for financial planning.
- Be the sales champion and visible with the most influential travel advisors, clients, and media.
Qualifications
- 10+ years progressive experience in hotel operations management within a resort.
- Proven experience in driving sales & marketing, strong operations background within a luxury hotel.
- Food & beverage operational background within a complex luxury resort environment.
- Strong owner relations skills with the ability to partner and influence.
- BS/BA degree in Hotel Management or related field.