Library Specialist for Interlibrary Services & Circulation

Library Specialist for Interlibrary Services & Circulation

Stanford Libraries is seeking a collaborative, outgoing and service-oriented Library Specialist for Interlibrary Services & Circulation (Library Specialist 2) to join the Cecil H. Green Library’s Access Services Department. The Library Specialist will work with two teams: Resource Sharing & Digital Delivery and Circulation Services. This role requires strong frontline customer service skills and diligence with a variety of library material processing routines.

Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives in a highly collaborative environment. We value colleagues who perform effectively in and contribute successfully to a diverse, multicultural workplace environment. As a member of the Green Library’s Access Services Department, the Library Specialist will take an upbeat, team approach to library user services.

About the Position:

In support of the Resource Sharing team, the Specialist primarily provides back-office support and processes items borrowed from and loaned to other libraries, helps identify and discover materials held by other libraries for Stanford patrons, processes borrowing, lending, and digital delivery requests, scans/creates PDFs of book chapters and journal articles for Stanford patrons and other institutions, and provides customer service and email support for Stanford patrons and other libraries. The Specialist will learn to use a variety of resource sharing and library service platforms to do their work.

As part of the circulation team, the staff member helps with service desks and customer transactions. The Specialist develops broad knowledge about library services, policies, and resources. The Specialist assists patrons both finding materials within our building and with basic use of library resources. The Library Specialist answers a variety of library and campus-related questions and performs routine transactions such as book check-in and check-out. The Specialist will also be scheduled at the Welcome Desks, assisting patrons as they enter the library and performing access protocols for visitor registration and bag inspection. The Specialist makes referrals to supervisors, other library departments, and engages Public Safety for emergencies as needed. The Specialist will help with building opening procedures Monday-Friday. We are looking for a reliable, detail-oriented, flexible, ready-to-learn individual who enjoys customer service, academic libraries, and working on a team.

Work Schedule:

Academic Year: Monday-Friday 7:45a-4:45p (1-hour meal period)
Note: Schedule may change depending on library operating hours throughout the academic quarters and intersessions (weeks between quarters). Overtime may be occasionally required.

Core Duties*:

1. Processes items borrowed from and loaned to other libraries
2. Conducts searches to identify materials held by other libraries for Stanford patrons
3. Processes borrowing and scanning requests submitted by Stanford patrons and lending requests received from other institutions
4. Scans book chapters and journal articles for Stanford patrons and other institutions
5. Provides customer service support for Stanford patrons and monitors email and responds to phone inquiries from other libraries

Public Interaction, including job duties such as:

1. Perform routine circulation functions such as checking out, checking in, managing holds on items
2. Perform routine library privileges services according to established policies and procedures
3. Assist patrons with access problems and refer difficult situations to a supervisor
4. Release keys and combinations to assigned study spaces and lockers
5. Answer informational and directional questions in person and via email with clarity, accuracy and professionalism
6. Instruct patrons with how to search and use the library catalog and other library resources

Collection Maintenance, may include job duties such as:

1. Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
2. Perform searches for missing and claims returned items

Computing Support, including job duties such as:

1. Monitor and respond to library unit emails and reports
2. Assist patrons and perform basic troubleshooting for library technology such as photocopiers, printers, scanners, microform readers, etc.

Building duties, may include job duties such as:

1. Opening and/or closing activities such as managing doors, lights and computers
2. May perform walk-throughs to monitor or clear the building of all patrons
3. Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate

Assist in supervision, including job duties such as:

1. May assist with training student or hourly staff in routine service desk operations and routine collection maintenance activities, usually through demonstrating, shadowing, or answering questions. May assist supervisors in hiring and interviewing activities.

* - Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience:

Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Knowledge, Skills and Abilities:

1. Experience with direct interaction with patrons
2. Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
3. Demonstrated interpersonal and organizational skills
4. Experience searching library catalogs and reading bibliographic records
5. Able to apply judgment in choosing procedures and evaluating alternatives
6. Demonstrated ability to perform detailed tasks accurately and efficiently
7. Possess strong communication skills in English
8. Demonstrated ability to be flexible and work well under pressure
9. Record of excellent attendance

Physical Requirements:

1. Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
2. Ability to work in an environment that is dusty and or moldy
3. Ability to lift books that are up to 10 pounds
4. Ability to kneel and reach
5. Must be able to stand for many hours

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions:

May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends.

Work Standards:

1. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
2. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
3. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

The expected pay range for this position is $25.48 - $32.69 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

We're always looking for people who can bring new perspectives and life experiences to our team. Found the perfect role and ready to apply? Learn more on what to expect next.