United in Performance. Inspired by Innovation.
Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. Count on Epiroc to deliver customer-oriented solutions needed to succeed today and the technology to lead tomorrow.To do this, we believe in diverse teams that work together across borders to develop, produce, market, and service the most innovative products available.Grow your career at Epiroc Group!
Customer Service Representative/Supply Chain are the customer relationship experts responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers. This open Customer Service Representative position will be based in Tucson, AZ. This will be a temporary employee position only, that could possibly last up to one year.
The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Responsibilities:
- Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, and availability
- Answer incoming phone calls and e-mails from all sales channels
- Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts
- Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues
- Track incoming shipments and backorders
- Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication
- Assist with warranty work order process, submitting claims as required and monitoring orders to conclude in a timely manner
- Maintain technical documentation
- Provide warranty support, collate documentation to validate claims, discuss claims with Product Application Experts, and coordinate through completion
- Coordinate customer credits for routine and quarterly parts and consumables returns, warranty reimbursements, dealer and customer rebates and core returns
- Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
- Participate in employee development programs including product and application training, business and personal development opportunities
Requirements:
- High school diploma or equivalent education is required
- Minimum of three years of Customer Service experience, high preference in Supply Chain.
- Mining and/or construction industries experience is highly preferred
- Proficiency in MS Office, especially Word, Excel (Moderate to Advanced level) and Outlook is required
- Exceptional verbal and written communication skills are required
- Must be self-motivated, detail oriented and highly organized
- Residency in the Tucson, AZ area, since this in an onsite position.
Employment at Epiroc USA LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.
Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Note:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.
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