Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team player, quick-thinker, and ready to be a part of an organization that supports your growth?
WHAT WE'RE ABOUT
We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for excellence in every interaction.
Requirements:
- You care.
POSITION SUMMARY
The Central Intake Director develops, coordinates, and directs the facilities pre-admission process in an efficient, timely manner to ensure a positive admission experience. This position is responsible for oversight in all aspects of the pre-admission process including managing members of the central intake team, establishing and maintaining strong, positive relationships with referral sources, responding to admission inquiries, and managing insurance verification and authorization processes.
DUTIES AND RESPONSIBILITIES
- Manages the central intake process and team by providing training and coaching in systems and best practices.
- Responsible for gathering all necessary information and completing pre-admission reviews.
- Completes payer verifications to ensure there is a payer source prior to admission. Obtains authorization if required by Managed Care, Medicare, and Managed Care Medicaid organizations for all necessary items such as medication carve-out, DME equipment.
- Monitors referral portals consistently and promptly communicates with case managers regarding referrals.
- Maintains open and effective communication with all relevant parties, including Director of Care Transition, facility personnel, and external healthcare organizations.
- Facilitates regular meetings and updates to discuss goals, challenges, and opportunities for improvement.
- Monitors and improves key metrics such as readmissions, insurance classification, and overall care coordination. Ensures compliance with regulatory and accrediting standards, striving to exceed national best practice benchmarks.
- Promotes the facilities and its services to outside sources such as physicians, discharge planners, business members of the community, churches, and schools providing adult education.
- Maintains a thorough knowledge of facility's admission requirements, services and programs, and admissions policies and procedures. Conducts pre-admission interviews with prospective residents/guarantors and explains all services of the nursing facility.
- Performs other related duties as required.
The above listing of duties and responsibilities are not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS
- Bachelor's or Master's Degree in Nursing from an accredited college/university, or equivalent (preferred).
- 2-4 Years of healthcare leadership in long-term care or comparable combinations of education/work-related experience.
- Proven track record in supervising large teams and managing complex stakeholder relationships in a healthcare setting.
- Project management experience.
- Strong understanding of nursing and medical practices and procedures; laws, regulations, and guidelines that pertain to nursing care facilities.
- Ability to adjust priorities, meet deliverables and deadlines, and multitask.
- Must have excellent organizational skills and attention to detail.
- Result-oriented and data-driven.
- Strong analytical, project management, and program development skills.
- Able to adhere to and meet project deadlines, as expected.
- Commitment to the Beecan mission to consistently deliver high quality, person-centered care with dignity, respect, compassion, and integrity, and to enrich every life we touch. Embracing Beecan values of care & compassion, community, honesty & integrity, teamwork, innovation, and safety.
- Ability to represent the Company and interact with others in an ethical and professional manner, and to maintain accountability.
- Must have excellent time management skills with a proven ability to prioritize and meet deadlines.
- Must have strong analytical and creative problem-solving skills.
- Must demonstrate flexibility and ability to adapt to change.
- Ability to maintain confidentiality, and to exercise discretion and independent judgment to make logical, practical decisions.
- Knowledge of standard office practices.
- Ability to understand and follow applicable regulations, policies, and procedures fully and consistently.
- Ability to inspire trust and respect and mobilize others, and the ability to motivate staff to achieve desired results.