DIRECTOR OF BANQUETS

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Management Team, the Director of Banquets is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.

The Director of Banquets is responsible for planning and executing all banquet events at the hotel. These events will vary from size to event type with extensive detail and high standards.

Duties include:

1. Responsible for short and long term planning and the management of the Banquet operations in the front and back of the house
2. Develop and recommend the budget, marketing plans and objectives for the department
3. Implement and maintain serving and presentation standards
4. Direct and oversee development of employees
5. Hire, train, empower, coach and counsel, performance
6. Direct the implementation of payroll, forecasts, inventory and budget for Banquet operations
7. Coordinate banquet operations with culinary and stewarding departments to ensure efficient guest service
8. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
9. Implement procedures to increase guest and associate satisfaction
10. Exercise quality control for both food and beverage
11. Order alcoholic beverages as well as other beverages for events. Maintain budget and inventory for all beverage purchases per event. Complete monthly inventory.
12. Maintaining Hyatt standards of service and ensure their implementation
13. Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
14. Discussing sales contract details with the Banquet Sales and Events Director and Executive Chef.
15. Leading daily EO reading meetings
16. Planning the event space layout according to the number of guests and the type of event.
17. Directing the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations for each event
18. Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
19. Preparing work schedules and completing payroll weekly
20. Readily available to clients at all times prior to, during or after an event, out on the floor and easily visible able to alleviate questions/concerns and provide excellent client service
21. Ensuring group charges are settled at the conclusion of their event
22. Ability to effectively read reports and plan for upcoming events
23. Coach and counsel employees to reflect Hyatt service standards and procedures
24. Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
25. Service oriented style with professional presentations skills
26. Proven leadership skills
27. Hotel/Hospitality degree an asset
28. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
29. Clear concise written and verbal communication skills in English
30. Must be proficient in Microsoft Word and Excel
31. Must have excellent organizational, interpersonal and administrative skills
32. Experience implementing new F&B concepts

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Why Work at Hyatt?

1. Benefit eligibility after 30 days
2. Medical/Dental/Prescription/Vision Insurance
3. Flexible Spending Accounts
4. Disability and Life Insurance
5. Paid Family Bonding Time
6. Adoption Assistance
7. $1,000 per year for Educational Assistance
8. Complimentary and Discounted Hyatt Hotel Room Nights
9. Paid Time Off & Paid Holidays
10. 401(k) with Employer Match
11. Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
12. Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here

Qualifications

1. Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
2. A true desire to understand and anticipate the needs of others in a fast-paced environment
3. Refined verbal and written communication skills
4. Must be proficient in general computer knowledge
5. Candidates should be extremely creative, innovative, detail oriented and organized
6. Hotel experience and a thorough understanding of all levels of banquet service
7. Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
8. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service