Director of Front Office - Franchised

Marriott Director of Front Office - Franchised Nashville, Tennessee

Schedule: Full-Time

Located Remotely? No

Relocation? Yes

Position Type: Management

Additional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.

1. Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.
2. Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.
3. Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

What You'll Bring:

1. Prior hotel leadership experience and any experience with the specific brand hotel or upscale property is a bonus.
2. Experience with budgeting, long range forecasting, P&L Critique, and other financial skills.
3. The desire to develop and coach associates and create an environment for your team to thrive.
4. Ability to creatively problem solve and execute against the strategy and deliver results.

Other Information:

1. Day 1 Medical, Dental and Vision insurance
2. Vacation/Paid Time Off (PTO) with rollover
3. Complimentary wellness tools
4. 401(k) with company match
5. Discounts on hotel rooms, dining, and other travel/entertainment experiences
6. Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Required Experience:

1. A minimum of 5 years of leadership experience
2. A minimum of 3 years of Front Office Experience
3. FSPMS knowledge preferred
4. Full Service Marriott experience preferred

This company is an equal opportunity employer.