The Managed Care Technical Assistance Center (MCTAC), an initiative funded by the Office of Mental Health, seeks a full time Program Associate to join our team. MCTAC provides ongoing support as the technical assistance arm to the NYS State Office of Mental Health (OMH) and Office of Addiction Services and Supports (OASAS) by providing timely resources and offerings to NYS behavioral health providers navigating the changing healthcare landscape. As part of this technical assistance, MCTAC provides policy, administrative, infrastructure, and implementation support to NYS mental health and substance use agencies working with Medicaid, managed care, and new models of value-based payment systems of care. This position, under the direction of the Director of Healthcare Innovation, will plan, administer, and execute the vision, strategy, and goals of the Managed Care Technical Assistance Center.
The Managed Care Technical Assistance Center is housed within the NYU McSilver Institute for Poverty Policy and Research . The McSilver Institute is committed to creating new knowledge about the root causes of poverty, developing evidence-based interventions to address its consequences, and rapidly translating research findings into action through policy and best practices.
Responsibilities:
- Work under the direction of senior staff, and in collaboration with other TAC staff and partners, to project manage, coordinate, and facilitate statewide training initiatives.
- Delegate and/or oversee logistics for internal and external meetings and events, including scheduling, booking rooms, preparing materials, setting up conference calls, travel arrangements, catering and conference spaces). This role also includes contacting vendors for services, overseeing the production and distribution of materials, and managing within budget.
- Create content for meetings, trainings, tools and events to support behavioral health providers in learning or better understanding state policies and regulations.
- Develop presentations, resources and tools and speak publicly in stakeholder and provider meetings, conferences, or other venues as identified by senior staff.
- Support other TAC staff, consultants, and projects by applying relevant subject matter expertise.
- Apply strong project management skills to oversee and/or delegate duties associated with various projects. Ability to work in a fast-paced environment where there are multiple projects going on simultaneously.
- Coordinate and facilitate meetings with identified stakeholders such as, but not limited to, Managed Care Organizations and work with MCOs partners to generate resources that can help improve the behavioral healthcare system.
- Oversee data management for projects. Develop and manage systems to organize, collect, report, and monitor data collection. Create complex reports and spreadsheets which may utilize specialized software and systems.
- Develop, plan and implement more systematic evaluation and ensure reporting requirements are met with the McSilver Evaluation team.
- Oversee and provide training and onboarding support for other team members, including training on numerous backend websites and organizational systems (e.g., Zoom, website, Campaign Monitor, Qualtrics, Google Drive) that support the delivery of technical assistance offerings such as webinars and in-person events.
- Effectively communicate with internal and external stakeholders and keep project team(s) well informed of changes and lessons learned from various events.
- Work independently to complete tasks accurately with very little consultation/oversight and guidance needed.
- Ability to anticipate in advance the next steps of projects and to begin drafting or working on next steps without requiring prompting from other team members.
- Use problem-solving skills when facing obstacles in the planning and coordination process. Adapt to changes in a fast-paced environment and identify solutions that aim to still meet the goal of the project.
- Be open to receiving feedback and changing approaches to align our work with the interests and goals of stakeholders.
- Stay informed and up-to-date on the forefront of emerging industry practices, particularly as relates to technologies used for event and webinar coordination, development and implementation.
- Support breadth and depth of training offerings and their promotion by working with the website, infrastructure, and Learning Management Systems manager as needed.
Contract Management:
- Lead and provide oversight on the administrative management of contracts, which includes working with McSilver’s Administrative and Financial Teams to ensure that accurate services and payments are completed.
- Create, prepare, review and ensure the organization's internal contract documents are accurate and well maintained. This can include developing and develop and coordinating scopes of work and deliverables for outside consultants as needed.
Skillsets:
- Outstanding organizational and time management skills, the ability to handle multiple assignments and perform against deadlines independently and accurately.
- Excellent written and verbal communication skills.
- Flexibility to changing timelines, demands.
- Ability to anticipate issues and manage up accordingly.
- Exceptional interpersonal skills.
- High attention to detail.
- Ability to lead and supervise a project team including internal and external partners.
- Able to work both in teams as well as independently as and when required.
- Strong critical thinking and problem-solving skills that suit the context or stakeholder relationship
- Interest in healthcare policy and committed in improving the quality of health care that is provided to underserved, at-risk, and vulnerable populations.
Qualifications
- Master’s degree in health related field OR demonstrated minimum of 3 years’ experience working in a health related field.
- Experience managing a program or major projects and working with state or local government entities a plus.
- Must be able to travel independently between multiple work sites and events
- Healthcare industry experience is a plus
- Proven ability to achieve goals in dynamic team environments.
- Professional, friendly, dependable, and highly-motivated individual with a can-do attitude
- Must have strong computer skills and knowledge of common programs such as Microsoft Office and G Suite. Familiarity with Zoom and Webex video conferencing platforms