DescriptionBANC OF CALIFORNIA AND YOUR CAREERBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®THE OPPORTUNITYResponsible for performing monitoring duties related to records and collateral tracking of commercial, consumer and mortgage loans including control and storage of all paper and electronic loan files and documents. Primary area of responsibility includes, but is not limited to, management and monitoring of collateral related insurance, impounds and escrows and flood monitoring. Provides support in maintaining loan documentation and files, loan document processing and retrieval, processing subpoenas and collateral control and management. Perform all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, where the company operates. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.HOW YOU’LL MAKE A DIFFERENCEPerforms loan and/or insurance research and processes document retrieval service requests. Responds to written and phone inquiries from customers and employees.Works with loan and/or insurance documents and related reports, working closely with internal partners, vendors and clients to ensure proper insurance documents are received and maintained.Provides oversight and support in the insurance tracking performed by a 3rd party vendor.Ensures tax, escrow, and insurance transactions are processed timely and accurately.Notifies Relationship Managers of all force placed insurance and works in partnership with the Business unit to address and resolve gaps in post-closing insurance requirements.Performs post-close flood insurance monitoring, working in partnership with the Compliance Group to ensure all regulatory flood requirements are being met.Performs control and maintenance of documents through validation, imaging and filing of all loan related documents.Provides effective customer service and assists in resolving problems within given authority.Provides support to all assigned areas of the department where service or assistance is needed; acts as backup for various records/loan positions and functions, including receiving and processing and dailyincoming mail and deliverables and subpoena research.Ensure the timely completion of all requests.Escalates customer calls and/or problem accounts as appropriate.Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.Performs other duties and projects as assigned.WHAT YOU’LL BRINGHigh School Diploma required; Bachelor’s Degree preferred.A minimum of 5 years of related experience/training in loan records, servicing and insurance within the financial services industry.Expert level of work experience, knowledge and training in loan servicing, records and insurance activities and terminology.Effective organizational and time management skills.Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies governing lending including but not limited to fair lending, privacy, RESPA as well as company operational policies and procedures, and the company’s products and servicesSuperior skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.Intermediate typing skills to meet production needs of the position.Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.Ability to understand, remember, and apply oral and/or written instructions or other information.Ability to organize thoughts and ideas into understandable terminology.Ability to organize and prioritize own work schedule on a short-term and long-term basis.Ability to understand and follow basic instructions and guidelines.Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.Ability to work with general supervision while performing duties.HOW WE’LL SUPPORT YOUFinancial Security: You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested.Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).Building & Supporting Your Family: Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.SALARY RANGEThe full-time base salary range for this position is $61,723.00 - 75,000.00 USD a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.REFERRAL BONUS: $2,500.00 USDEqual Opportunity EmployerPacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.