About Patch
A livable future depends on climate solutions — and those solutions need funding to scale. There is a financial mechanism powerful enough to help drive climate solutions to gigatonne-scale and beyond: carbon credits.
Patch combines technology and carbon markets expertise to help companies build and execute their carbon credit strategies. Our platform supports buyers with defining or refining their approach to the voluntary carbon market, and executing on their goals with high-integrity projects. We have helped hundreds of companies meet their sustainability goals while accelerating climate solutions.
About Position:
As Enterprise Account Manager, you will have the opportunity to help build out our customer account management strategy for our diverse product lines. You will also directly manage some of our most strategic customers, drive efficiency in our existing onboarding processes, continuously refine and iterate on our customer success playbook, and collaborate closely with sales, marketing, product, and engineering teams to ensure we consistently exceed customer expectations.
What You’ll Do:
You’ll get the opportunity to help build out Patch’s customer account management playbook from the ground up alongside our Head of Revenue and Enterprise Sales Leader
You roll up your sleeves and directly manage multiple enterprise accounts
You’ll drive efficiencies and repeatability in our onboarding process, with a particular focus on strategic-level customers
You’ll help shepherd our largest most strategic deals to renewal
You’ll cultivate and nurture relationships with key strategic customers
You’ll be the voice of the customer, listen to their needs, and systematically bring detailed feedback to the internal team to help inform product roadmap and priorities
You’ll collaborate directly with the Revenue Operations team to drive account management forecasts, targets, and goals
Who You Are:
You are an experienced account manager with a history of building out strategies and relationships with enterprise customers
You have a proven track record of consistently achieving account management and growth targets for strategic and enterprise customers
You are willing to roll up your sleeves and be a team of one as you build a strategy
You have deep knowledge of large enterprise post-sales motion
You have experience in building or being part of a scaling account management or customer success team at a fast-growth company - preferably a B2B Startup
You are an empathetic listener and communicator who can effectively partner with internal and external stakeholders.
You know or are interested in continuously learning more about climate action and carbon markets
You are willing and able to travel occasionally to client locations to build and support relationships
You are willing and able to work from the Hayes Valley office in San Francisco, California a few days a week.
Why Patch:
Work with the most talented team in climate tech
Competitive compensation and meaningful equity
Monthly wellness stipend for mental and physical health
Time-off as-needed vacation policy
Generous parental leave policy
Commitment to Diversity: Patch is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
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