Infrastructure Lead

Company: CURiO

Location: Minneapolis

Closing Date: 21/10/2024

Salary: £150 - £200 Per Annum

Hours: Full Time

Type: Permanent

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Job Requirements / Description

Position Profile:

The Infrastructure Lead is directly accountable and responsible for planning, designing, implementing, and supporting the strategic road map of technologies used at Curio Brands. Under general direction, maintains the integrity of the systems and network environment. The position leads a technical team, partially remote, in incident resolution, systems monitoring, configuration, problem analysis, and leads the deployment of new systems, security, and infrastructure. The Infrastructure Lead has direct reports that consist of any of the following positions: Systems Administrator, Technical Support Analyst, IT Intern, or other similarly assigned roles. Under general direction, maintains the security of the systems and/or network environment.

Work Responsibilities:

Systems Support:

Responsible for the overall design, installation, maintenance, configuration, and integrity of all systems used within the company.
Understand and own the technology footprint. Focus on improving performance of systems and/or network. Recommend and implement strategies to improve systems reliability and performance for the company.
Independently design and develop task automations to improve processing efficiency, repeatability, and quality.

Team Leadership:

Lead the support team, providing guidance on work priority and higher-level technical issues.
Manage all levels of organizational support, across all departments.
Act as a team lead to train, coach, and mentor others and provide project leadership.

User Support:

Provide in-depth technical information to users as appropriate. Analyze more complex end user issues and recommend fixes or improvements.
Lead efforts with users to develop complex systems or network solutions. May act as user liaison on large projects.
24/7 Support and on-call.

Security and Compliance:

Recommend and implement changes to enhance systems security and prevent unauthorized access.
Provide guidance and direction on best practices for the protection of information and security of systems.
Work with leadership to assess and document potential systems and process vulnerabilities, as well as the state and maturity of company’s security program to determine requirements.
Research security trends, new methods, and techniques used in unauthorized access of data to preemptively eliminate the possibility of a systems breach.

Staff Management:

Responsible for providing leadership to the team and ensuring that the team has the talent, resources, and readiness to meet team goals as well as ensuring maximum productivity and performance. Models CURiO Cornerstones and uses cornerstones framework in decision making.
Effectively work within and potentially manage a multi-locational team under fast-paced and constantly changing circumstances.
Hire, train and develop team, ensuring that each employee has a clear and thorough understanding of their role and responsibilities.
Effectively orient new hires to CURiO culture, structure and specific role and responsibilities, ensuring a positive and productive employee experience.
Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.
Guide and coach direct reports to produce business results by working collaboratively within and among cross-functional teams.
Support employee development, offering opportunities for expansion of skills and capabilities to prepare for career growth.
Ensure all CURiO communication is disseminated to the team in a positive and timely manner.
Administer all internal policies and procedures in accordance with company, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.

General Responsibilities:

Supports CURiO Cornerstones and strives for individual leadership by using cornerstone behaviors in the workplace and in daily decision making.
Follows all policies and procedures of the company. Works cooperatively with all departments, maintaining a positive work atmosphere by acting and communicating in a manner that promotes cooperation with co-workers, supervisors, and managers.
Actively seek individual development through taking advantage of opportunities for skill enhancement. Keep up to date with the latest best practices, trends, concepts, and regulations in the specific job area.
Manage time effectively, meet personal goals and work effectively with other members of the team to meet CURiO goals.
Follows all safety guidelines and policies. Makes supervisor/manager immediately aware of any observed safety issue. Keeps work area clean, safe, and organized.

Position requires extended work hours as necessary to meet seasonal deadlines. Performs other work as assigned.

Minimum Qualifications:

Bachelor's degree in Information Technology or related field or equivalent experience.
Five years’ experience in IT infrastructure and/or network support.
Three years’ experience effectively managing, supervising, and coaching technical teams.

Computer and/or software qualifications:

Basic level of proficiency in Microsoft Excel, Word, Outlook.
Intermediate level of proficiency in Power Shell.
Knowledge of client-server and Internet systems architectures.
Working knowledge of standards and protocols: TCP/IP, DNS, DHCP.

Core Competencies:

Ability to communicate and interact effectively with managers, co-workers, customers, vendors, and other partners.
Ability to communicate effectively in written and spoken formats.
Ability to communicate technical information to non-technical users.
Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization or departmental needs.
Ability to exercise a high degree of discretion and independent judgment.
Ability to exercise sound judgment in making decisions.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain a friendly presence and helpful attitude.
Ability to process, maintain and protect company confidential/proprietary information.
Ability to work effectively within a cross-locational team environment.

Preferred Qualifications:

Two years managing large projects.
Team leadership and mentoring experience.
Three years plus experience with Enterprise level Infrastructure.
Budget planning experience.
Certifications, such as VMware, Microsoft, Cisco, ITIL, PMP.

Travel Requirement: Up to 20%

Hybrid Working Environment and Physical Demands:

Work in the office at least 60% of the work week. Be available on-site as needed for various activities requiring support.
General office or home office environment: Works at a desk in a well-lit, air-conditioned cubicle/office/home office, with moderate noise levels.
Ability to sit for hours at a time, viewing computer monitor on a constant basis. Some walking and standing relative to interaction with other personnel.
Occasionally required to lift and/or move items weighing 25 – 50 pounds.
When in a facility, occasional exposure to dusty and fragrant conditions, varying temperature levels, work near moving mechanical parts, and high noise environments is possible.

About CURiO Brands:

CURiO Brands is home to a portfolio of beloved brands across the home fragrance and beauty and wellness categories. CURiO is known for Capri Blue and its cult favorite fragrance, Volcano, Thymes, with the iconic fragrance Frasier Fir, and most recently Otherland. CURiO products are sold through over 11,000 retail locations, including major retailers, independent specialty stores, and international sellers, as well as through Amazon and their own brands’ websites: Thymes.com, Capri-Blue.com, and Otherland.com.

** Note: This job description does not restrict CURiO’s right to assign or reassign duties or responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.

Job Type: Full-time

Benefits: