Anthropic is seeking an experienced IT Manager to lead a distributed IT engineering and service desk team across different time zones. The ideal candidate will have a strong background in managing IT engineering and support staff, implementing ITIL/ITSM best practices, and fostering a security mindset. The role requires excellent prioritization, coaching, and mentoring skills to support the team in a hypergrowth AI startup environment.
About Anthropic
Anthropic is an AI safety and research company that’s working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our interdisciplinary team has experience across ML, physics, policy, business and product.
Responsibilities:
- Manage a distributed team of IT engineers and support specialists across different time zones
- Ensure the effective execution of the team’s responsibilities, including IT engineering projects, systems administration, technical troubleshooting, new hire onboarding, account provisioning, hardware requests, and asset management
- Develop and maintain a user knowledge base, creating and curating documentation and training materials
- Manage cross-functional projects for the deployment and maintenance of endpoints, corp managed software, and IT automation
- Implement and maintain ITIL/ITSM best practices to ensure efficient IT support operations
- Monitor service metrics, identify areas for improvement, and implement necessary process changes
- Coach and mentor staff to enhance their skills and ensure they are equipped to handle the unique challenges of a hypergrowth AI startup environment
- Foster a security mindset within the team, promoting awareness of potential threats
- Ensure compliance with IT policies, security protocols, and regulatory requirements
You may be a good fit if you have:
- Extensive experience leading distributed IT engineering or service desk teams
- Prior engineering experience
- Strong communication, interpersonal, and people management skills
- Familiarity with ITIL and IT service management best practices
- Experience with Mac environments and supporting macOS software
- The ability to set team priorities effectively
- A passion for delivering an exceptional customer service experience
- Experience working in a hypergrowth technology startup
- Knowledge of relevant scripting/automation tools
- Familiarity with cloud technologies and SaaS applications used in modern workplaces
- Understanding of cybersecurity principles
- Demonstrated ability to coach, mentor, and develop team members
- Experience with ticketing system configuration and reporting
- An ability to contribute to the development and maintenance of user knowledge bases
Candidates need not have:
- 100% of the skills needed to perform the job
- Formal certifications or education credentials
Logistics
Location-based hybrid policy: Currently, we expect all staff to be in our office at least 25% of the time.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
US visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.
Compensation and Benefits
Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.
Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.
US Benefits - The following benefits are for our US-based employees:
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.
- Comprehensive health, dental, and vision insurance for you and all your dependents.
- 401(k) plan with 4% matching.
- 22 weeks of paid parental leave.
- Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
- Stipends for education, home office improvements, commuting, and wellness.
- Fertility benefits via Carrot.
- Daily lunches and snacks in our office.
- Relocation support for those moving to the Bay Area.