Position Description
* General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.
Skills Required
* Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to deal with people patiently. * Ability to proofread and correct errors. * Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly. * Perform all duties as Customer Service Inbound I * Handle large accounts or more difficult issues. * Lead teach guide and/or motivate teams. First level problem resolution.
Skills Preferred
Minimum of 1 year experience in a high-volume in-bound call center environment.
Experience Required
* Ability to communicate and record information accurately. * Ability to question others to determine specific needs. * Ability to deal with people patiently. * Ability to proofread and correct errors. * Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly. * Perform all duties as Customer Service Inbound I * Handle large accounts or more difficult issues. * Lead teach guide and/or motivate teams. First level problem resolution.