IT Helpdesk

The position coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications, and makes recommendations for additions to learning aids and tools.
Responsibilities

• Troubleshoots and resolves hardware, software, and networking issues
• Coordinates activities in support of user training and assistance requests for all programs
• Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements
• Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
• Trains users in learning new company-provided applications and assists in problem-solving for applications issues
• Maintains records, logs, and reports of assistance
• Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity
• Tests new software applications and recommends purchase where required. Trains HD staff on new applications
• Develops and writes operational procedures for the department's IT staff
• Running network cables including cable management/clean up
• Setting up computers/configuring computers to SOP specs
• Setting up printers/configuring to SOP specs

• Two-year Degree or equivalent experience
• Warehouse tech support experience