Customs Brokerage Manager

Ardent Global Logistics

Virginia Beach, VA

Full-time

Ardent Global Logistics is a leading provider of freight forwarding and logistics services. We are looking for a driven and experienced Customs Brokerage Manager to help us grow our customs brokerage and customs compliace business with Global Key Accounts. You will have a greenfield opportunity to help grow the brokerage business unit.

he points below highlight the Customs Brokerage Operations Manager - Freight Forwarding duties:

• Monitors team productivity and assigns new accounts
• Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.
• Initiates and handles new client start up processes
• Trains individuals within teams to take responsibility of new client accounts
• Maintains customer relationships
• Reviews and addresses accounting discrepancies
• Manages employees including interviewing, hiring, training, evaluation, and coaching
• Ensures assigned work group members have recorded time and attendance
• Attends industry related seminars, conferences, etc.
• Facilitate the transmission and clearance or transfer of cargo, confirming all necessary data and documents are available for entry.
• Research, resolve and communicate operational or entry problems utilizing system notes and directly working with other specialty teams, client or vendors.
• Review each product on commercial in accordance with U.S. Customs Border Protection and Partner Agencies in preparation for entry release.
• Using client profiles determine necessary entry data or supporting resources to establish information related to entry such as classification, valuation, etc.
• Audit document information against transportation data to assure accuracy.
• Review entry details and verify for compliance data related to calculation of duties, duty policy, Partner Government Agencies, trade agreements, prior notice or any specific requests by Customs for the proper filing for release.
• Monitor the release and follow up on all ABI/AMS messages including rejects, holds and exam messages, working with government personnel to ensure timely release of cargo.
• Communicate release information internally and externally and coordinate dispatching as required.
• Identify all billable services and complete/update billing documentation and or systems.
• Manage client profiles, update and maintain client information.
• Manage internal and external reports, as required.
• Review entry data including, but not limited to, entry type, invoice data, HTS, PGA, incoterms, quantities, and regulations specific to entry.
• Deliver timely, accurate and compliant processing of Customs entries, ensure proper processes are followed and communicated for timely release of imported goods.

Requirements:

• Bachelor’s degree from a 4 year college or university preferred
• Minimum 4 to 7 years relevant experience and/or training; or an equivalent combination of education and experience
• Brokerage License required for Customs Brokerage managers
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

BENEFITS:

• Health, dental, and vision insurance
• 401k match
• Opportunities to volunteer and give back to your community
• Access to career development, employee resource groups, and mentorship programs

Why Ardent Global Logistics?

At Ardent Global Logistics, we are committed to providing our customers with the best possible service. We offer a wide range of freight forwarding and logistics services, and we are constantly looking for new ways to improve our offerings. We also have a strong commitment to our employees, and we offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.

If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customs Brokerage Manager position at Ardent Global Logistics.