Why Transtreme?
Working at Transtreme provides a unique opportunity to make a meaningful impact in the lives of our patients and their families. Our CEO and Founder is a Nurse Practitioner and is committed to ensuring our patients receive the highest quality of care. Our collaborative and supportive work environment fosters a culture of growth and development, allowing our employees to continually learn and improve.
Just A Few Of the Benefits (Restrictions may apply based on full-time status)
Health, Dental, and Vision Insurance Coverage Options
Advancement Opportunities
Rewarding your hard work with our Performance-Based Incentive Program! Ability to earn up to an additional $32.50 per completed visit.
Job Description
A Quality Measure Support (QMS) may handle both inbound and outbound assignments which could include but not be limited to closing HEDIS and STARS measures, call management (answering inbound calls), outbound scheduling, inquiry response, clinic-based scheduling and/or other administrative tasks. The QMS will provide outstanding customer service to all stakeholders (participants, families, partners, and team members) and will be responsible for proper documentation and maintaining current and accurate records of all the scheduled appointments. The QMS role requires ability to work in a fast paced, participant centric environment along with completing care measures at patients' home, clinic, or wellness centers. The QMS must be comfortable with multitask work dynamics while still able to collaborate effectively with colleagues and stakeholders to promote the Transtreme mission, vision, values, team, and culture.
Roles and Responsibilities
- Provide excellent internal and external customer service (tele and in-person)
- Perform quality measures including but not limited to A1C, DRE, DXA, GFR, and Urine Microalbumin.
- Maintain quality control and inventory logs.
- Maintain quality control on screening/quality measure devices as indicated in product manual.
- Work with Resource Leads and NP Leads regarding market needs and updates.
- Heavy quality measures completion and call volume as needed
- Schedule and confirm appointments for annual health assessments and quality measures visits.
- Coach patients through the process and encourage them to schedule
- Keep informed of scheduling updates and changes throughout the day
- Communicate with Pod using Teams group chat and provide end of day data
- Scheduling platform and EMR data entry
- Check patients in scheduling platform and EMR as needed
- Practice HIPAA compliance
- Other routine scheduling responsibilities
Skills, Competencies and Qualifications
Experience in direct patient care and call center environment providing excellent customer service (Preferred). Must be reliable, have excellent verbal communication skills, be positive and friendly by phone and in person.
Work Environment
This job operates in a professional office environment, patients' homes, clinics, health fairs, and wellness centers. This role routinely uses phone systems and technology.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to regularly lift and carry office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
We have part-time positions available. The hours of work and days may vary, with designated lunch and rest periods as per State laws. (Expected 25-40 hours per week).
Travel: Travel is expected for this position to support home visits, health fairs, clinic visits, and wellness centers as needed. Routine travel to Columbus, Cincinnati, Dayton and immediate surrounding areas expected. Ability to travel to Cleveland is a bonus! Out-of-state travel may be expected based on business needs. Standard, government mileage reimbursement applies.
Required Education and Experience
High School Diploma (GED Equivalent)
1 year of Call Center experience (Preferred)
Completion of a Medical Assistant Program (Valid MA Diploma and/or MA Certification) OR Emergency Medical Technician Program Completion and Valid Certification (New Grads Welcome!)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are ACTIVELY scheduling interviews. Apply now and be part of our dedicated team!
To learn more about our culture & what people are saying about #teamtranstreme, visit:
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Job Type: Part-time
Pay: $15-19 per hour, plus bonuses
Expected hours: 25 - 40 per week
Flexibility to work 15-20 days for the year 2024 with an opportunity for full-time employment in 2025.