Care Access Associate-Pediatrics -MAPP Campus

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Responsibilities

Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Health clinics; demonstrates a high level of service excellence in their interaction and support of the Care Access Department; performs a variety of functions in support of the day-to-day clinic workflow to include:

1. Registration, check-in, and discharge activities
2. Scheduling appointments
3. Coordinating ancillary appointments
4. Providing initial patient facing triage
5. Verifying and updating registration information as necessary
6. Scanning of health record documents
7. Collecting time of service payments
8. Employing excellent customer service skills
9. Ensuring smooth patient flow
10. Reviewing clinic schedule daily and following proper check-in and discharge protocol
11. Obtaining patient demographic information and insurance information
12. Providing general patient services and responding to patients’ needs and concerns
13. Investigating complaints and working with office manager to find solutions
14. Collecting co-payments, prior balances, and other payments as deemed necessary
15. Running end of batch and supporting other Care Access responsibilities as necessary related to pre-service functions
16. Working EligibilityPlus work list, televox reports, and cancellation/wait list call backs
17. Scheduling all follow up appointments consistent with patient needs and clinic scheduling guidelines
18. Providing associated discharge paperwork and follow up instructions as necessary to patients
19. Maintaining current and accurate system by entering canceled and rescheduled appointments when necessary
20. Answering general telephone inquiries in a professional, courteous, and efficient manner
21. Directing calls as appropriate
22. Communicating information on USA Health programs to patients, referral agencies, University departments, physicians, and the community
23. Assisting in orientating and training Care Access Associates
24. Maintaining the physical environment for safety of staff and patients
25. Informing site leadership when necessary office supplies and forms are running low
26. Sorting and distributing faxes and mail on a daily basis
27. Ensuring daily functioning of office equipment, and reporting malfunctions if necessary
28. Utilizing on-line resources as required according to clinic practice and within USA Health guidelines
29. Regular and prompt attendance; ability to work schedule as defined and overtime as required
30. Related duties as required.

Qualifications

High school diploma or equivalent and one year of clerical experience in an access center, customer service, or healthcare setting. Experience with Electronic Medical Records is preferred. Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.

Equal Employment Opportunity/Affirmative Action Employer

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.