Project Manager, Professional Services

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.

To succeed in this role you must have experience in:

• Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment
• Create schedules for rollout of multiple locations
• Overcome project and task management stumbling blocks and hurdles to keep projects on track
• Break projects and tasks down to manageable pieces
• Develop accurate and realistic performance and time estimates
• Manage multiple projects without losing effectiveness
• Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities
• Become a personal driver of RingCentral initiatives current and future
• Responsible for reporting daily, weekly and monthly on project status
• Working with clients to gather information and set up porting from their existing carriers to RingCentral
• Monitor projects to ensure we are meeting customer expectations for delivery
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop project plans to be shared with clients as well as other staff members
• Plan and monitor adherence to schedules
  
  
  

Desired Qualifications:

• Experience working with inContact products (preferred)
• Experience with Contact Center and Unified Communications
• Experience with porting telephone numbers (preferred)
• Strong and effective customer communication skills.
• Experience working with Salesforce.com
• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
• Possess a high level of empathy; excellent soft skills and customer service best practices
• Able to pick up and retain a wide breadth of knowledge
• Consistent follow through and ability to hit deadlines
• Exceptional prioritization skills
• Agile and adaptable; able to handle a fast-changing landscape and think on your toes
• Self-motivated, able to drive projects to completion,
• Ability to maintain confidentiality and professionalism
• Certified Project Manager (PMP) is desired
• Bachelor’s degree or equivalent military and/or work experience
  
  
  

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program
  
  
  

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

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