CLIENT GUIDE

Job Details
Job Location
CVA Office - Richmond, VA
Position Type
Part Time
Salary Range
$17.00 - $17.00 Hourly
Description
Founded in 2016, WayForth is a home transition management company serving the senior living industry, providing solutions through every phase of a move. From our initial consultation to our final walk through, we deliver top-notch, personalized support throughout every phase of the move. Clients appreciate our customizable solutions that can solve any relocation need from space planning, downsizing, and packing to unpacking and settling into a new home. How you move matters and no matter the destination, WayForth serves as a guide making life's transitions easier to navigate.
General Summary of the Position : Provides a great client experience by demonstrating compassion, professionalism and customer centric approach to the work and clients needs. Works with Project Manager to advise and consult with client in making downsizing and sorting decisions that are appropriate for the individual situation. Works to itemize and pack items for transport and unpack items upon arrival at destination. Adheres to policies and procedures established by management.
Essential Functions:

• Provides an excellent customer experience by performing all responsibilities with care, attention to detail and efficiency
• Properly wraps and unpacks clients belongings into and from boxes or containers safely and carefully with the intent to avoid any damage to the clients property
• Helps manage all areas of the clients move including downsizing, staging, picture hanging, packing/unpacking and clear outs
• Examines products for defects, such as cracked items, loosely sealed containers, or chips prior to packing
• Strategically packs to recreate or replicate the clients home as closely as possible.
• Seals, labels, and loads containers for moving with care to avoid damage or breakage
• Adheres to and supports the project plan as directed by the Project Manager. Always provides consideration and care to client and clients goods while working within the framework of the companys ethics agreement
• Ability to assist with move duties as capable and needed
• Other duties as required

Requirements:

• Must be vaccinated or willing to be fully vaccinated for Covid-19 within two months (8 weeks) of starting with the organization
• Must have reliable transportation to transport supplies and employees to client/project locations when needed. Must be willing to drive long distances within the area serviced by the market when scheduled
• Must have a smart phone and/or computer to check schedule and work emails daily
• Must attend all required trainings and read/reply to work related emails
• Must be able to download work required apps onto personal phone & computer
• Must be available to work 3+ consecutive days per week (Monday Friday) between 8:00 a.m. 5:30 p.m. Note, jobs often extend beyond the 5:30pm scheduled end time
• Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects

Education:

• High school diploma or equivalent required

Skills/Certifications:

• The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure.
• The ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
• Strong decision-making ability and attention to detail
• Ability to become acclimated to multiple assignment demands
• Implements high level of quality work and accepts constructive feedback

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