Urban Adventours Hiring

Urban AdvenTours, Boston’s Downtown Bike Shop, is gearing up for the summer! UA is looking for enthusiastic and knowledgeable cyclists to be summer tour guides and customer service associates. Experienced mechanics also wanted.

If you love bikes and love riding in Boston, then this is the perfect job for you! No tour guide experience required. We hire cyclists who are outgoing, friendly, hardworking and knowledgeable about safe riding in an urban environment. Guides will be responsible for groups of 2-25 and must be able to safely lead, and entertain, our guests throughout the busy streets of Boston.

We prefer a weekly shift commitment throughout the season (mid-March through September/October) but will try to accommodate schedules for anyone that fits the above description. Must have urban cycling and customer service experience; a love of history and additional language skills are a plus.

If you would enjoy showing people our beautiful city from the seat of a bike, just drop us a line! We will begin bringing in applicants in late February.

Mechanic

We are looking for some dedicated mechanics to ensure a professional level of service on every customer’s bike. Attention to detail is paramount to success.

Primary Responsibilities:

1. Professional level bike service.
2. Bike shop floor sales.
3. Receiving tune-ups fully and properly.
4. Maintenance of tour/rental bike fleet.
5. Assisting the shop manager in ordering/receiving/inventory.

Qualifications:

1. 2+ years shop experience as a mechanic.
2. Ability to work on all bike styles.
3. Strong attention to detail.
4. Floor sales experience is a plus.

Sales/Customer Service Associate/Boston Bike Concierge

If you are ready to interact with people from across the globe, get visitors out on bikes and maintain a high level of customer service, Urban AdvenTours wants you! We are looking for multiple individuals ready to take ownership of our front desk and serve as the first line of contact for our customers.

Primary Responsibilities:

1. Assist in daily rental, tour, and retail operations.
2. Maintain a high level of customer service to every guest.
3. Assist guests with bookings and questions through phone, email, and in person.
4. Maintain the organization and cleanliness of the workspace inside and out.
5. Maintain a positive customer environment and experience.

Qualifications:

1. Tour or travel sales experience a plus.
2. Must be comfortable on a bike with a strong knowledge of Boston.
3. Self-motivated, positive, and dependable.
4. Experience with Quickbooks POS a plus.
5. Other language skills a plus.

Must have excellent initiative, attention to detail, and follow through, and the ability to work in a fast-paced, multi-faceted work environment.