IT Analyst

Job Summary :

The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.

This includes:

• Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations on the production floor.
• Configurations and implementation of Applications solutions to improve process efficiency.
• Backup production workstations and building an asset inventory and knowledge base of production data, software, and hardware solutions.
• Documentation of a variety of IT processes and applications solutions including IT Services catalog.

Job Core Responsibilities :

• Partner with various business departments to build and configure application solutions to improve overall process efficiency.
• Build asset inventory and catalog data, software, and IT hardware in the production area.
• Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems.
• Backup/Image all workstations on the production floor as required.
• Install and/or upgrade software solutions on production workstations as needed.
• Perform troubleshooting using basic diagnostic techniques.
• Build/Install workstations, IT equipment, or software applications as needed under guidance/supervision of division IT team.
• Support IT team on daily operations by learning and participating in a variety of activities.
• Analyze and troubleshoot system issues, identify root causes, and implement remedial actions as required.
• Build IT services catalog in order to provide better visibility and understanding of IT services to users.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance is required.

Job Specifications :

• Education: Bachelor’s degree in computer science, information systems, or related area or equivalent.
• Certifications: Microsoft Certified Professional and CompTIA certifications.
• Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis.
• Hands-On experience in the following areas:
• Maintenance and support of computer hardware or related equivalent experience.
• Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI, etc. preferred.
• Experience with software development and scripting languages including SQL and Shell scripting.
• Manufacturing environment, preferred.

Skills :

• Strong customer service orientation.
• Proficiency in English language, including speaking, reading, and writing.
• Ability to apply innovative thinking toward problem resolution.
• Ability to handle sensitive information in a confidential manner.
• Strong written and verbal communication.
• Detail-oriented with excellent organizational and time management.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to learn and take initiative.
• Self-starter with the ability to work independently, collaboratively, and in a team environment.

Education Required :

• Bachelor’s Degree

Job Type : Contract

Pay : Up to $30.00 per hour

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Work Location : In person