Job Seekers, Welcome to ALUMNI CAREER CENTER
Responsible for assisting the revenue cycle team by performing one or more aspects of routine physician revenue cycle billing. Communicate and work with the University and UCM department, patients, payers and other external entities to obtain the necessary information to process claims, collect cash, and reduce AR.
Responsibilities:
Serve as Cash Application and Credit Resolution Team Lead.
Train new employees and review workflows with current employees.
Work with Manager/Business Analyst to maintain and update workflows, training documents, and procedures.
Review and correct potential payment posting issues identified by the follow up staff.
Review and correct/resolve patient escalated issues.
Review and educate team on how to handle problematic accounts.
Ensures all eligible payments, denials, and correspondence received are posted correctly and timely. This includes manual lockbox and ACH payments.
Perform revenue cycle activities to resolve the account balance, including, but not limited to manual payment/denial/correspondence posting, resolve remittance errors, complex Provider level adjustments (PLBs), credit balances, applying payments and adjustments to accounts.
Responsible for following up with payors and/or vendor websites to obtain documentation not received with payment.
Fills in as needed on daily inflow of work to accommodate staff absences.
Correspond with internal and external constituents to obtain appropriate documentation and/or information in an effort to resolve the account.
Responsible to make insurance follow-up phone calls to payers as well as update and process accounts/claims for submission to third party.
Research missing payments via invoices routed to Epic WQs by follow up staff, including, but not limited to:
Reviewing and understanding the cash receivables process.
Reviewing and understanding how payments are posted within the Epic system.
Accessing various insurance portals to review payment/denial details.
Contacting various insurance vendors to locate/reissue checks sent to the incorrect location.
Updating payment demographics with insurance vendors.
Working within Clearing Accounts to identify payments that can be transferred to correct patient accounts.
Ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team.
Ability to interact and communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others.
Ability to work with supervision to identify and describe work task priorities.
Ability to recognize and resolve or refer problems and conflicts.
Ability to negotiate and manage interpersonal communication effectively.
Ability to understand medical terminology/documentation and basic documentation such as help screens and departmental handouts.
Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
Ability to solve problems independently with limited direction from the supervisor.
Education, Experience, or Certifications:
Education:
High School Diploma required.
Experience:
Previous experience with physician billing required.
Previous Epic Experience preferred.
Previous experience using electronic medical records systems preferred.
Previous experience with diagnosis and CPT coding terminology required.
Previous experience working with third party payor rules, procedures and policies in physician billing required.
Medical terminology certification preferred.
Technical Knowledge or Skills:
PC experience and MS Office (Word and Excel) required.
Ability to communicate effectively in English, both orally and in writing required.
Ability to use or learn to use a range of position related software applications required.
These may include standard software packages as well as networked systems, email, the internet and other types of information required.
Working Conditions and Physical Requirements:
Pay Range:
$22.52-$32.97 per hour
Required Documents:
Resume
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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