Care Coordinator - IHPA

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring for a full-time Care Coordinator to join our IHPA South Chicago Team!
SALARY: Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $50,000
ESSENTIAL JOB FUNCTIONS:

• Provides outreach and engagement services to assist in linkage to appropriate integrated services based on acuity level and/or response to a populating care task.
• Monitors IHPA population health management platform (HealthEC) to complete care tasks that populate for members and identify members with high utilization of ER visits and Hospital admissions so targeted interventions can be provided.
• Provides education and training to the MFS staff and other community providers (e.g. hospitals, Federally Qualified Health Centers, etc) regarding care coordination and its purpose, IHPA workflows and processes, etc.
• Monitors Admission Discharge Transfer (ADT) feed daily for IHPA members entering/discharging from an emergency room, inpatient hospitalization, or other coordinated care interface, following up with members at the ER and/or hospital, and facilitating post-discharge appointments.
• Documents the linkage and follow up care, as well as other vital information in both MFS electronic health record and IHPA platform after each contact and service.
• Participates as appropriate in IHPA member education including development of materials, conducting presentations, or supporting MFS staff in such efforts.
• Works with multidisciplinary professionals, including Managed Care Organization (MCO) Care Coordinators, to provide a continuum of coordinated care to meet the complex needs of members.
• Maintains timely and accurate client records and any necessary agency and IHPA required program reports.
• Participates in required MFS and IHPA trainings and meetings.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Social Work or Human Services related field, required.
• Experience working with diverse clientele with significant behavioral health needs, preferred .
• Knowledge of and/or experience with care coordination and Managed Care Organizations (MCO), preferred .
• Access to vehicle, valid driver’s license, and proof of auto insurance, required .
• Bilingual in Spanish preferred.
• Excellent oral and written communication skills, including ability to access social media, to provide trainings and community presentations and to exhibit proficiency in Microsoft Office Suite and Google tools.
• Punctual, reliable and dependable with the ability to work flexible hours (some evenings and weekends).
• Ability to work effectively with diverse individuals and groups.
• Self-starter that is detail-oriented and thinks creatively and strategically.
• Ability to produce high-quality work independently.
• Demonstrated commitment to social justice, community empowerment, and advocacy.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 50 pounds.

Metropolitan Family Services offers a very generous benefits packet to our professionals:

• Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
• Dental and Vision Insurance Options
• 12 paid Holidays
• Bereavement Pay
• Parental Leave
• Paid Time Off (PTO)
• 401K Plan
• Training and Professional Development Plan with E- Learning
• Wellness Initiative Program
• Employee Assistance Network

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)