Service & Sales Representative (Front Desk)

Description
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to "Improve Lives Through Fitness". Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.
RESPONSIBILITIES
The Service and Sales Representative position provides a welcoming and safe environment for members and guests through a high level of customer service. The Service and Sales Representative's interactions with members and guests contribute to overall sales, member retention, and member satisfaction.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently delivering a high level of service to all who enter the club.
• Enrolling new members and explain terms of all memberships.
• Have full knowledge of all club offers and ancillary services in order to facilitate the sale of memberships and promote company business.
• Answering phones and assisting guest/members with various questions including memberships, ancillary services, and billing inquiries.
• Ability to perform tasks in line with creating a legendary member experience including but not limited to making member phone calls, assist members with account questions, and processing POS transactions.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, and managing group exercise class reservations.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Being responsive to member feedback, complaints, and escalating issues to club management as necessary.
• Assisting management in administrative tasks including, but not limited to, billing calls, and confirming appointments.
• Ability to stand/walk for the duration of the shift.
• Attention to detail and cleanliness; responsible for maintaining/cleaning/disinfecting the check-in desk/main entrance ensuring area is ready for both members and guest.
• Perform club/locker room walkthroughs periodically throughout shift ensuring the facility is presenting at its best.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Understand and adhering to all NYSC Family of Brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Proactively seeking ways to positively influence the member experience and address member feedback through maintaining a positive attitude.
• Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their membership.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• 1+ years prior gym experience in a member-facing role and/or prior customer service role preferred.
• Experience working with computer systems and navigating through work screens.
• Child & Adult CPR/AED certified.
• Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and NYSC our family of brands.
• Physical demands include ability to lift up to 20lbs pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.