Global Space Data and Insights COE Lead

What this job involves

Key responsibilities include:

1. Team Leadership and Oversight: Provide strategic leadership and management to the Global COE team and account teams, comprising over 100 employees.
2. Financial Accountability: Oversee three Profit and Loss statements (revenue, CI, and budgeting/forecasting) within the global COE (Center of Excellence) team.
3. Business Growth: Drive business expansion in alignment with JLL's annual targets and strategic objectives.
4. Staffing and Fee Structuring: Determine necessary staffing levels and establish fee structures for RFP responses. Work alongside JLL Solutions and Client Growth teams to keep client attrition below 11%.
5. Product and Operations Coordination: Function as the liaison between the JLL Product and Operations teams to ensure clear communication of needs and expectations.
6. Collaboration: Partner with the Occupancy Planning and Management leadership team to maintain a best-in-class service offering.
7. Subject Matter Expertise: Act as the global CAD/BIM expert, supporting major CAD and/or CAFM initiatives.
8. Innovation: Implement innovative solutions to streamline processes, reduce errors, and enhance overall performance.
9. Reporting: Prepare and review monthly billing reports for accuracy and completeness.
10. Utilization Analysis: Conduct weekly and monthly utilization analyses to optimize workload and workflow management across teams.
11. Relationship Management: Maintain and strengthen the relationship between COE teams and Account OP Leads.
12. Internal Education: Develop and execute strategies and campaigns to educate internal JLL audiences on the value of CAD and related services.
13. Process and Strategy Development: Design and update global processes, tools, and strategies.
14. Goal Setting: Establish annual goals for teams and individuals, create realistic targets and actionable plans, and conduct bi-annual performance reviews.
15. Global Collaboration: Collaborate with global colleagues and regional management to drive platform initiatives.
16. Client Engagement: Cultivate and maintain relationships with clients and prospects through innovative and engaging methods.

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Experience

1. Extensive professional experience with a top-tier strategy consulting firm and/or global company.
2. Strong network across Corporate Solutions and Markets.
3. Strong written communication and presentation skills, to promote ideas and proposals persuasively.
4. Exceptional stakeholder management skills.
5. Proven track record of successfully working with senior executives in the firm.
6. Strong organizational and planning skills.
7. Strong financial acumen and contract negotiation skills.
8. Ability to build and deliver Scope of Work documents.
9. Process-oriented and analytical mindset.
10. Director-level leadership level minimum, global experience preferred.
11. MBA preferred.

Skills

1. Leadership Skills: A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships at all levels of the organization.
2. Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
3. Project Management Skills: Knows how to effectively structure, staff, and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed, and successful outcomes. Experienced in managing multiple CAD/CAFM implementations and projects simultaneously and remotely.
4. Analytical Skills: Has a structured approach to problem-solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
5. Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward-looking with a holistic approach.

Behavioral Competencies

1. Think Big: Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
2. Customer Service: Dedicated to exceeding client's expectations, ensuring excellence in delivery are achieved through the right solution.
3. Drive Change: Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
4. Helps others: Builds relationships, actively collaborates, helps others succeed.
5. Influential: Persuasive yet instills confidence among stakeholders, gravitas to drive change and obtain results.
6. Connector: Can bring together various constituents across the organization to help drive client solutions.
7. Thrives in Ambiguity: Can navigate through a complex, multi-faceted organization with multiple stakeholders.