Senior Manager, Customer Growth, Amazon Shipping

• 10+ years of building and leading large teams and working in matrixed operating structures experience
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

Amazon Shipping is a fast growing start up at Amazon and we are looking for customer-obsessed leaders to shape the direction of this emerging business. Over the years Amazon has built world-class logistics operations and Amazon Shipping externalizes this network providing companies with high quality, efficient shipping solutions. Our team is changing the way we interact with customers, looking to solve some of the biggest logistical opportunities facing the entire industry while delighting the companies we work with and their customers. We are seeking an entrepreneurial, strategic-minded business development leader with the passion to build a high growth business.

As a Senior Manager of Customer Growth, you will lead a team driving business growth by from DTC brands, ecommerce players, resellers and other Amazon selling partners. You will own the end-to-end strategy and delivery for your team’s customer portfolio. In this role you will develop and execute bespoke growth strategies which include pricing, deal modeling and deal margin KPIs. This is a great opportunity someone with a business builder mindset who will thrive working cross-functionally across Operations, Product, Tech, Pricing and Finance to experiment with new solutions.

Key job responsibilities

• Develop the demand strategy and growth plans to unlock robust growth from onboarded customers across multiple segments.
• Own revenue and profitability goals for new customers for your team’s customer portfolio.
• Develop and implement mechanisms to track demand inputs and improve results.
• Hire, mentor and develop a diverse team of high performing business development professionals, fostering an inclusive environment.
• Leverage strong command of economic and operational KPIs and ability to dive deep on your portfolio.
• Act as a trusted owner of the commercial revenue strategy with executive stakeholders across Amazon Shipping, Operations, Finance and Legal.
• Lead the internal approvals and senior leadership alignment meetings throughout the different negotiation phases.
• Influence partner teams to unlock new business opportunities and growth across your portfolio.
• Lead with an analytical approach to business development, leveraging data to drive decisions
• 5+ years of managing and developing high performance teams experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr