Customer Service Support

Job Description
Customer Service Support
Salary: $20/hr
Employment Type: Contract to Perm
Industry: Aviation / Manufacturing
Location: Sarasota, FL
Schedule: M-Th, 7AM- 5:30PM
Requirements:

• Bachelor's Degree from an accredited institution
• Excellent interpersonal skills and experience with individuals/teams at all levels of an organization
• Ability and willingness to work in at a desk, in an office environment and/or on a shop floor environment.
• Must have attention to detail, exceptional ability to stay organized while multi-tasking, excellent reasoning, and strong decision-making skills.
• Prior experience managing multiple accounts and tasks concurrently.
• Working knowledge of Microsoft Suite applications.
• Experience optimizing schedule, cost, and quality constraints.
• Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.

Responsibilities:

• Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
• Open, monitor status and close sales and service orders in the ERP.
• Identify savings opportunities by searching for used parts in the inventory of installed in house-owned units.
• Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
• Outbound (and occasionally inbound) logistics of the product and parts.
• Assist invoicing and collection of receivables from the customer.
• Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
• Issue parts pick tickets from the ERP.
• Occasionally travel to visit customers at trade shows or at the customer s facility.
• Performs contract review of all orders for customer requirements to include import/export shipping, documentation, and quality requirements.
• Make timely status updates to the internal or external customer.
• Assist in developing appropriate pricing for non-standard MRO jobs.
• Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
• The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
• Manage phone and e-mail communications with customer s representatives.
• Develop a relationship of trust with the customer.
• Works closely with planner to identify shortages and additional order requirements.
• Perform other administrative duties as assigned.
• Regular, predictable attendance is required.
• Physical Demands: Sitting 80%, Walking/Standing 20%
• Work Environment: Office setting with moderate office noise

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SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.