About Us: Knack Global LLC is a leading provider of Revenue Cycle Management services to a wide range of medical specialties. We are committed to delivering exceptional results for our clients while maintaining the highest standards of quality and compliance.
Job Description: We are seeking a talented and experienced Senior Director for RCM Operations in managing a team of 25 onshore and 50 offshore resources. The ideal candidate will have a proven track record of managing all aspects of RCM operations including practice management and E H R support. The ideal candidate will have experience in overseeing client delivery, managing KPI’s, implementing process improvements, and driving operational efficiency, while leveraging onshore and offshore resources.
Key Responsibilities:
- Manage team of 75 people
- Improve key KPI metrics like cash collection, account resolution rate etc.
- Collaborate with cross-functional teams, including operations, finance, IT, and offshore resources, to develop and execute implementation plans.
- Assess current processes and identify opportunities for improvement and standardization.
- Provide training and support to internal teams and offshore resources on process improvement.
- Monitor and evaluate the effectiveness of implemented changes, adjusting as needed to achieve desired outcomes.
- Function as a subject matter expert on revenue cycle management operations, providing guidance and support to internal stakeholders.
- Prepare regular progress reports and updates for senior management, highlighting key milestones, challenges, and successes.
- Maintain a strong understanding of industry trends, technologies, and best practices related to revenue cycle management.
Qualifications:
- Bachelor’s degree in business administration, Healthcare Management, or a related field.
- Minimum of 5 years of experience in revenue cycle management operations, with a focus on process improvement and implementation.
- Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Excellent communication and people skills, with the ability to effectively collaborate with internal and external stakeholders.
- Experience working with offshore resources and managing distributed teams is highly desirable.
- Knowledge of revenue cycle management software and technologies, such as EMR/EHR systems and billing software.
- Understanding of regulatory requirements and compliance standards related to revenue cycle management, such as HIPAA and HITECH.
- Certification in project management or revenue cycle management (e.g., PMP, CRCR) is a plus.
Benefits:
- Competitive salary and bonus
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
Knack Global is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
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