Administrative Customer Service Coordinator

Administrative & Customer Service Coordinator

You are driven by providing an exceptional customer service experience, are all about being part of a growing team and hold yourself to a higher standard. You know how to effectively communicate with people, manage multiple priorities and ensure great quality work. You understand it takes reliable, professional, and committed individuals to build a great team.

What you will own & improve:

1. Customer Service: You will be responsible for receiving customer calls, professionally communicating our company services, and ensuring we provide excellent customer service.

2. Dispatching & Scheduling: You will be responsible for dispatching field technicians to new projects, entering dispatch information into our software systems and assisting in coordinating the company’s daily schedule.

3. Sales Support: You will be responsible for responding to customer inquiries about existing proposals and to follow up on assigned pending job leads.

4. Project Coordination: You will be responsible for creating & sending proposals, maintaining external communication with our clients, internal communication with our team and confirming all project documentation is accurate and complete.

What you should already know:

1. How to effectively communicate with people to ensure you provide prompt, accurate and efficient service

2. How to utilize technology to organize & access information, prepare accurate documentation and maintain strong attention to detail.

3. How to operate in a deadline driven, team-oriented environment while remaining calm & professional in stressful situations.

4. Office related experience in the restoration industry (or any service industry) is desired but not required. A customer service focused, upbeat team player with a can-do attitude who is looking to become a part of a great team is desired and required!

What you will receive

1. Base Salary of $40,000 - $45,000 per year based on experience + the opportunity for an annual bonus.

2. Benefits that include health, dental and vision insurance to take care of you today and a 401K plan with a company match to help plan for your future.

3. Everyone needs time away from work, so we offer PTO and paid company holidays.

4. Training opportunities to develop both industry knowledge and soft skills such as management & leadership

About the team

We are a small local company (roughly 20 people) that is part of the largest restoration franchise in the United States, so we offer the unique ability to enjoy the benefits of a small company “feel” while having the resources of a multibillion-dollar corporation. Our team works hard to achieve our company goals and takes time to have fun and recognize our accomplishments.

Remember, if we need to ask you to stay organized, demonstrate a great work ethic or deliver outstanding customer service, this role is not for you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.