Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 227 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.
Compensation: $110K-$130K/Yr.
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Reporting to: VP of Revenue Operations
Requirements:
- Oversee the Company’s collection process for its US customers
- Direct oversight of the Accounts Receivable/Collection and Revenue Cycle process
- Lead a team to improve the financial position by collecting on past-due accounts
- This role involves training representatives in credit/collection policies, developing performance metrics, and handling customer complaints
- Streamlining the credit/collection function
- Ensure that all policies and procedures are in compliance with state and federal laws
Responsibilities:
- Monitor and reduce DSO's for the Company’s US customers
- Manage team of collection agents through budget/business plans with oversight responsibility to department objectives
- Perform collections activities on delinquent accounts to include collections letters, email correspondence, phone calls
- Knowledge of and ability to manage any customers through foreclosures, bankruptcy proceedings, court petitions, etc.
- Continue the Company’s goal to migrate customers to ACH transactions
- Develop and improve upon time-saving quality tools for strengthening work performance enabling successful tracking of process improvement and achievement of goals
- Demonstrate excellent written and verbal communication and negotiation skills while quickly progressing through various departments specializing in different financial areas to collect on accounts
- Work with business units to identify ways to improve customer service, identify and realize productivity improvements and reduce overall costs
- Must be organized and detail-oriented.
- Must be precise and attentive to their work in order to avoid errors and in preparing reports for management
Educational & Experience Requirements:
- At least 5 years in a Director of Collections role
- Excellent written and verbal communication skills
- Proficiency in Microsoft Excel
- Experience in the telecommunications industry a plus
COVID-19 Policy:
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide by Cogent’s mandatory vaccination policy.
To apply for the Director of Collections position, please submit your resume and cover letter to
Cogent Communications is an Equal Opportunity Employer.
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