Social Services Support Staff

Description

Recruiting Opportunity Closes: 10.24.2024

Hourly Wage: $16.52

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Social Services

Position Title: Social Services Support Staff

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Social Services Support Staff

To apply in person go to 304 Beatty St., Medford, OR 97501. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Krystle Williams at or call (541) 773-6965 . Ms. Williams is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email , attention Eric Hansen or Sheila Jordan.

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Education and Work Experience :

1. Education: High school diploma or equivalent.
2. Work/Professional Experience: 3 years of customer service experience is preferred.

Scope of Position: The Social Service Support Staff member will receive all inquiries to the Social Services office, whether in-person or by telephone, determine their eligibility for services, refer those necessary to the Outreach workers, and assist those who qualify with services through the office.

Knowledge, Skills and Abilities Required :

Knowledge required: use a computer effectively and efficiently in the working environment; use standard office machines (e.g., fax, copier, multi-line telephone, keyboard); use standard office practices and procedures; read, write, and speak the English language to express ideas and communicate effectively. Bilingual is a plus.

Skill required: type 25 wpm; perform data entry using database program, use Microsoft software (Outlook and Word) to create basic documents (notes, memos, emails) and reports; use basic math (add, subtract, multiply, divide); establish effective working relationships; attention to detail; operate a motor vehicle, pallet jack, and truck liftgate. Able to learn and utilize online statistical and data entry programs.

Ability required: interact with individuals using generally accepted business behaviors and standards; use interpersonal skills to deal effectively with others in favorable and unfavorable situations plan, and direct their work- organize, prioritize and multitask, i.e., change work focus or respond to change of conditions and interruptions in work flow); learn new systems and procedures as needed.

Essential Duties and Responsibilities- Food Pantry :

1. Distribute emergency food, place and unload food orders with approved vendors
2. Maintain food pantry by routinely cleaning the social service area, including but not limited to vacuuming, cleaning bathrooms, emptying trash, washing windows, cleaning and organizing storage areas, dusting, mopping floors, and cleaning other furnishings as necessary.
3. Assist with food drives and holiday assistance programs.
4. Stock pantry/lobby area with food bags, bread, produce
5. Stock hygiene items and notify supervisor when supplies run low
6. Assist with the weekly food pickups, loading and unloading.
7. Input data for food pantry into necessary programs for stats and tracking

Other Duties and Responsibilities- Assistance:

1. Receive/Interview all people seeking social service assistance, in person and by telephone.
2. Determine eligibility for the services provided.
3. Make appropriate referrals to Outreach workers as appropriate.
4. Prepare assistance vouchers.
5. Maintain case records per policy on all clients seen in the office, including in computer programs and paper files.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements and Working Conditions: See Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position.

MISCELLANEOUS:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Supervisor : Social Services Manager

Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position

Position Title:

Job Code:

1. The physical activity of this position. (Please check all blocks that apply)

A.

Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

B.

Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

X

C.

Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

X

D.

Kneeling. Bending legs at knee to come to a rest on knee or knees.

X

E.

Crouching. Bending the body downward and forward by bending leg and spine.

F.

Crawling. Moving about on hands and knees or hands and feet.

X

G

Reaching. Extending hand(s) and arm(s) in any direction.

X

H

Standing. Particularly for sustained periods of time.

X

I.

Walking. Moving about on foot to accomplish tasks.

X

J.

Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward.

X

K.

Pulling. Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.

X

L.

Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

X

M

Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

X

N

Grasping. Applying pressure to an object with the fingers and palm.

X

O.

Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

X

P.

Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly.

X

Q.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction.

X

R.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position. (Please check all blocks that apply)

A.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

B.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

X

C.

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

D.

Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

E.

Very heavy work. Exerting more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision (Please check only one block)

X

A.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

B.

The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

X

C

The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.

X

D.

The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

4. The conditions the worker will be subject to in this position (Please check all blocks that apply)

A.

The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

B.

The worker is subject to outside environmental conditions. No effective protection from the weather.

X

C.

The worker is subject to both environmental conditions. Activities occur inside and outside.

D.

The worker is subject to extreme cold. Temperatures typically below 32 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

E.

The worker is subject to extreme heat. Temperatures above 100 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

F.

The worker is subject to noise. There is sufficient noise to cause the worker to shout to be heard above ambient noise level.

G

The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.

H.

The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

I.

The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

J.

The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.

K.

The worker is required to function in narrow aisles or passageways.

L.

None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Qualifications
Education High School or Equivalent (required)
Experience 3 years of customer service experience is preferred. Bilingual is a plus. (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)