Office Manager-Ortho

Orthodontic Manager
Exciting opportunity for an experienced Orthodontic Treatment Coordinator! Our office is looking for a friendly, professional, and motivated individual to join our team. The Orthodontic Manager is a critical role for our orthodontic department with a primary focus on customer service, orthodontic consult conversion, case acceptance, and orthodontic revenue growth. The ideal candidate will build strong professional relationships with the general and orthodontic teams, and partner to promote an outstanding patient experience. Excellent customer service and effective communication skills are required. Our offices provide a fast-paced friendly environment with opportunity to gain experience and advance professionally.
Who we are:
For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state. With 40+ offices (and counting!) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists. At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.
Job Responsibilities:

• Provide patient consultations and communicate information about recommended treatments
• Calculate and coordinate fees for treatment
• Present cost of service, insurance coverage, and options for payments
• Provide information for third party financing
• Build a strong professional relationship with each patient by providing follow up calls and coordination of future orthodontic starts
• Monitor patient experience and be a primary point of contact for patient inquiries and resolutions
• Greet and welcome patients to ensure a positive experience
• Participate and support marketing initiatives to increase recalls and consultations
• Track department performance and strategize when improvement is needed
• Provide consistent end of day reporting to the Regional Manager

• Promote a positive, inclusive, and collaborative team culture

Qualifications:

• Minimum 4-5 years of dental front office experience
• Warm, friendly, and positive personality
• Excellent communication and interpersonal skills
• Advanced knowledge and use of dental terminology
• Knowledge of Dental Insurance process, billing, pre authorizations, eligibility
• Knowledge of Denti-cal, PPO, and HMO insurances
• Ability to present financial arrangements
• Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
• Computer literate / Dental software programs

Benefits:

• Sick Pay
• Holiday Pay
• Vacation Pay
• Medical (including prescriptions)
• Supplemental vision insurance
• Comprehensive dental benefit
• Voluntary supplemental insurance for life, disability, critical illness, and accident
• Advancement opportunities
• 401 (k) plan
• Referral bonus incentive programs
• Bonus Pay

INDMGR