908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical and biochemical analysis with its innovative suite of purpose-built handheld and desktop devices, addressing critical-to-life applications. The Company's devices are used at the point of need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, pharma/biopharma, forensics and adjacent markets.
908 Devices is headquartered in Boston, MA, near the Seaport, with offices in Connecticut, North Carolina and Germany, and a growing population of remote staff worldwide.
Position Summary
The Training Logistics Coordinator will join our growing Customer Service and Quality Engineering (CSQE) team to facilitate all aspects of an elevated customer training experience with 908 Devices Inc. Our CSQE team is, for many of our customers, THE company. Efficiency and support begin with the initial installation of the device(s). Our customers look to us for rapid assistance with difficulties and information to make their jobs easier. Support is always delivered with tight communication when follow-up is required. Our team is regarded by our customers as a model for the industry, and we are committed to never letting them down.
The Training Logistics Coordinator will handle initial communication and coordination with our customers to schedule training and/or installation of 908 Devices products at the customer site, and have responsibility for the logistical elements surrounding that training or installation. This is an onsite role at our HQ in Boston.
Key Responsibilities
- Provide quick and efficient coordination to both new and existing customers
- Manage customer records and training details in CRM databases
- Maintenance and quality management of training materials and equipment
- Shipment and tracking of required materials and equipment to customer sites prior to training or installation
- Review of training statuses and forecasts with internal teams
- Collaborate training coordination effectively with our distributors and commercial partners
- Evaluate customer surveys and trainer assessments to ensure successful training sessions
- Contribute to improving coordination processes and utilizing new systems/tools
Skills & Qualifications
- Excellent communication/interpersonal skills
- Strong organizational and time management skills
- Ability to solve problems quickly and effectively
- Ability to independently manage multiple projects
- Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.
Education & Experience
- Previous customer-facing service experience is necessary; industry is not critical
- Previous administrative or logistics experience is preferable
- High school diploma required, advanced education beneficial
Other Requirements
- Physical Demands & Equipment Requirements: Ability to lift and carry up to 50 lbs
- General office environment
- Minimal travel required
- Onsite 5 days per week at our Boston HQ
We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.
908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.