Work Study-3

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Weekly Work Hours
19.5
Compensation Range
H07
Hourly Rate
$15.00 Hourly
FLSA
United States of America (Non-Exempt)
Position Type
Staff
Position Summary
This position will comprise of a combination of light outbound calls and clerical duties. For outbound calls: student employees will make outbound calls to other students to inform them about missing financial aid documents they need to turn into Financial Aid to complete their files and record conversation in the system for tracking. The student employee will also assist with other duties as assigned by the supervisor or director. This position is funded with federal work-study dollars. Federal work study eligibility is based on the financial need of a student that applies for federal financial aid through the Free Application for Federal Student Aid (FAFSA) and student cost of attendance.
Required Knowledge, Skills & Abilities

• Excellent customer service skills, as well as effective oral and written communication skills.
• Working knowledge of Microsoft Office computer applications (i.e., Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to comprehend and follow oral and written instructions accurately.
• Good interpersonal skills and ease in relating to stakeholders and constituents.
• Responsible, reliable, and punctual
• Ability to learn assigned tasks readily, to adhere to prescribed routines, and to develop some skill in common office tasks.
• Good phone etiquette skills.
• No experience required. Training will be provided.

The duties listed are not intended to be all-inclusive. The duties assigned to any individual employee are at the discretion of the appointing authority.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications

• Undergraduate student awarded federal work study funds in financial aid award package.
• Must meet the Satisfactory Academic Progress standards set by Dallas College.
• Must be enrolled and certified in at least six (6) hours (half time) for Fall and Spring. If attending summer semesters, you must be enrolled in at least three (3) hours (quarter time).
• Must be a U.S. citizen or eligible noncitizen.
• Must not have any prior institutional balance or blocks.
• Students must have transportation to off-campus worksites.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
Key Responsibilities

• This includes calling the current or prospective students to provide guidance on the documentation that they need to complete their financial aid files or to apply for financial aid.
• Properly document outbound call notes in the call tracking systems and follow up with students when appropriate.
• Escalates call issues to the Work-study Coordinator for a resolution when a resolution is beyond the scope of the student worker.
• Maintain confidentiality of student records by following FERPA regulations and Dallas College policy and procedures, and carefully notated call conversation with student in call tracking system and avoid sharing conversation with unauthorized party.
• Perform other duties as assigned which support the mission and initiatives of the Financial Aid Office.
• Must be mature, responsible, organized and be able to pay attention to details.
• Completes required Dallas College professional development training hours.

Eligibility Requirements for Federal Work Study
To apply federal work-study position, student must

• Be a U.S. citizen or eligible non-citizen.
• Have a completed Free Application for Federal Student Aid (FAFSA) on file with Dallas College.
• Meet Satisfactory Academic Progress (SAP) standards.
• Demonstrate financial need based on current FAFSA application and cost of attendance information.
• Pass a criminal background check if required**. Criminal background check is required for certain work study positions.
• Be enrolled in an eligible program for at least six (6) credit hours in a plan leading to a degree or certification.
• Have been awarded for other forms of financial aid such as Pell, federal subsidized direct loans awards, etc.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
About Us
Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.
Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Applications Deadline
December 12, 2024