This role performs a wide variety of technical and clerical tasks in support of the municipal library services and activities, including providing customer service, reference assistance, processing materials, inter-library loans, cash handling, and circulation of material. Assists patrons in locating library resources in print or digital formats, guides patrons through use of public computers and using library services on personal devices, and shelves materials. Works all functions of the circulation desk including: cashiering, checking items in and out, placing holds, processing courier shipments, and addressing complaints. In addition, this role may also assist with opening and closing the library, making city facility reservations, maintaining supplies, daily revenue reporting and library usage statistics.
This position provides support to Library Director:
• Respond to customers by providing routine information, answering questions,
• Assisting with standard office and library equipment, and referring customers to appropriate resources.
• Verify patron information and library cards and circulates books and other library materials using integrated library system.
• Review and processes library hold materials, contacts and notifies library patrons of availability and procedures for pick up.
• Receive and returns circulated materials, collects fines, inspects returned materials for damage and repairs materials as needed.
• Sort and shelve library materials. Registers new customer accounts in library system, verifies customer addresses, phone numbers and email, issues and renews system generated library cards.
• Review accounts for accuracy.
• Answer and route all incoming telephone calls.
Minimum Experience and Qualifications:
• High School diploma or GED equivalent supplemented by one (1) year of library or customer experience or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to successfully perform the essential functions of the job.
• Must possess and maintain a valid State of Texas Driver's License.
• Work some nights and weekends as required providing library service to the public.
Required Knowledge, Skills, and Abilities:
• Must have the ability to manage multiple assignments and responsibilities simultaneously.
• Must have good written and oral communication skill and have ability to be tactful in communicating with a wide variety of diverse populations.
• Possess strong interpersonal and organizational skills.
• Ability to handle confidential information in a responsible way.
Required Contact:
• Works and communicates effectively with intra and inter departmental staff, the general public, and various local, state and federal officials.