Description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a full time or part time part of our team to continue its iconic legacy. As a Night Auditor you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
What will you be doing?
- Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
- Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System).
- Provide quality service for guests in an efficient, professional and courteous manner.
- Take ownership of guest complaints and provides prompt solutions within scope of authority.
- Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
- Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
- Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy. •Perform other duties as assigned.
What do you bring to the role?
- Ability and willingness to work the overnight, 3rd shift
- High school diploma or equivalent is required
- Previous Night Audit experience is preferred
- Overnight and Weekend availability is required
- Ability to understand, follow, and effectively communicate both written & verbally in English.
- Thorough understanding of basic math and accounting skills.
- Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment.
What's in it for you?
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.