Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
Reporting to the US Chief Commercial Officer, the Sr Director, National Accounts – McDonald’s will play a pivotal role in shaping and executing high-impact business strategies that drive mutual growth and success with the Krispy Kreme & McDonald’s partnership. This highly visible leadership position demands a forward-thinking, data-driven approach to manage complex customer relationships, optimize financial outcomes, and foster market collaboration both internally & externally. This role will leverage our Brand strength and power of the partnership to deliver innovative solutions, guide cross-functional teams to exceed expectations and achieve our ambitious partnership goals. Strategic thought leadership, superior account management, and strong commercial acumen combined with a bias for action will be key “recipe for success” ingredients in this role.
A TASTE OF WHAT YOU WILL BE DOING:
- Lead business strategy and planning for the partnership. Interface at all levels within the Krispy Kreme organization (C-Suite, Operations, Marketing, Finance, IBP, Sustainability, etc.) and builds and fosters relationships with McDonald’s MHQ, Field and Franchisee decision makers; “Self-Managed Excellence” supporting the “Three-legged Stool”.
- Develop and execute strategic plans aligning with customer plans, proactively adjusting plans and resources to maximize results recognizing the implications of changes.
- Reconciles company’s and customer’s financial objectives in creating and revising business plans and budgets.
- Aligns resources and successfully influences direct team and cross functional business partners at higher levels within Krispy Kreme and externally across the McDonald’s system.
- Collect, analyze, and leverage data and insights to activate customer solutions, ensuring alignment with broader organizational strategies.
- Acts as our internal McDonald’s Brand Ambassador, effectively building relationships and communicating McDonald’s messaging while advocating for a “System First” sense of urgency and deep customer understanding within the organization.
- Has clear understanding of and works to continuously improve key Supplier Performance Indicators (SPI).
- Develops and cultivates current and future talent and skillsets that exceed McDonald’s expectations.
- Analyzes financial, sales and market statistics, along with consumer insights, drawing valid conclusions from disparate data in order to unearth possible opportunities; cascades these ideas to local market teams for execution.
- Works closely with colleagues in traditional DFD and Retail to ensure overall customer segment & channel cohesion.
YOUR RECIPE FOR SUCCESS:
- 12+ Years in QSR Sales related experience or a related combination of education + experience including people & team management.
- McDonald’s experience/system knowledge either internally or as a supplier is a must.
- Knowledge of QSR industry dynamics, including price/cost/operations/labor trends, ways of working, product, and offering evolution.
- Strategic Thought Leadership – passion for the business and industry; strategically minded, dynamic and creative thinker with the ability to plan proactively, set priorities, problem solve and drive results through a strong bias for action. Experience in managing sustainable business and making the right decisions for long term growth. Identifies risk & mitigates it through comprehensive contingency plans while looking for opportunities to overdeliver.
- Superior Account Leadership – builds strong relationships through customer empathy & owns the outcome of business results; ability to take charge with proven success leading teams in a complex environment; expects excellence and develops talent; courageous (takes smart risks); perseveres in times of adversity; credible reputation, known for integrity and character. Effective communicator with strong active listening, written and verbal skills.
- Commercial Acumen – track record of successful performance; results driven; strong sense of urgency; adapts rapidly to multiple business and community cultures; proven ability to work with matrixed support organizations. Ability to influence through fact-based recommendations; creates and delivers strong presentations across functions and levels, internally and externally. Experience running a large P&L (customer/brand); Lead and operate with a revenue generation mindset.
- Recognized leadership capability with strong project management, facilitation, and problem-solving skills.
- Exceptional relationship management skills with the ability to build and maintain strategic partnerships.
- Understands the key drivers of the U.S. Fresh business and the levers that impact business success (revenues, volumes, and margin).
- Able to synthesize complex issues into focused and clearly articulated decisions that need to be made.
- Ability to interact and communicate effectively with executive management.
- Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions and demonstrated ability to effectively communicate to all levels of the organization.
- Demonstrated ability to formulate strategies and turn them into clear, compelling, actionable plans and results.
- Ability to manage multiple, complex priorities within demanding timeframes.
- Demonstrated ability to solve complex problems using personal knowledge and relevant tools.
- Demonstrated performance in living the Krispy Kreme values.
- Ability to appreciate and honor differing backgrounds, perspectives, and experiences and to foster genuine consensus among groups from different backgrounds and functions.
- Entrepreneurial spirit, dependability, integrity, and innovative sensibility.
- Communication: Strong written, verbal, & presenting skills.
- Excellent interpersonal skills and ability to influence executive level decision makers.
- Ability to travel 50% of the time.
*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.
BENEFITS:
- Comprehensive benefits (medical, vision, and dental insurance).
- Employee discount program.
- 401K plan.
- PTO and “dream” days.
- Company events.
- Education Reimbursement.
- Adoption Assistance.
- Life Insurance.
- FSA/HSA Plans.
- Pet Insurance.