Technical Support Engineer

Responsibilities:

• Monitor and reduce damage to data center hardware parts.
• Assist site leadership in implementing damage reduction strategies through process checks for handling, packaging, and storage.
• Execute the damaged parts process, ensuring proper verification and quarantine of damaged items.
• Support key field campaigns and failure investigations.

Daily Tasks:

• Conduct damage inspections and repairs on critical parts.
• Perform quick testing on approximately 100 Printed Circuit Board Assemblies (PCBA) weekly.
• Verify damage claims for up to 100 parts each week.
• Repair damaged components, including cleaning thermal paste and straightening connectors.
• Audit handling, ESD processes, and packaging at various touchpoints in the Data Center.

Qualifications:

Mandatory:

• Bachelor’s Degree or equivalent experience in a technical field.
• 3+ years of experience in a technical role.
• Knowledge of electronic parts used in Data Center hardware (e.g., motherboards, DIMMs, hard drives).
• Ability to conduct first-level failure analysis of electronic components.
• Familiarity with inspection equipment (e.g., stereo microscopes).
• Proficiency in PC data recording and reporting.
• Strong communication skills and ability to influence others.
• Physical capability to handle medium to heavy materials.

Desired:

• Experience in quality assurance within the electronics industry.
• Background in troubleshooting and repairing server/storage/networking products.
• Familiarity with spreadsheets and databases