Market Director - NYC

About Us:

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick-and-mortar locations will offer pick-up and dine-in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role:

As a Market Director for NYC, you will lead operational excellence across a multi-unit restaurant market, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Responsibilities:

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
• Lead and develop a team of Regional Managers to ensure alignment with company goals and market growth strategies
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
• Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities
• Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
• Ensure compliance with food safety, labor laws, and other regulations across the market
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

The experience you have:

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment
• Proven leadership in developing, coaching, and retaining high-performing teams
• Strong financial acumen with experience managing market-level P&L and driving profitability
• Excellent communication, organization, and decision-making skills, especially under pressure
• Ability to travel frequently across the market to maintain operational oversight and lead by example
• Bachelor's degree or equivalent work experience is preferred
• Passion for developing talent, driving operational excellence, and exceeding guest expectations

This role is ideal for a results-driven leader with a passion for restaurant operations, talent development, and strategic market growth. If you thrive in a dynamic environment and excel at leading teams to success, this is a great opportunity to make a significant impact.

Requirements:

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Must have a current Food Handlers Certification

Role Details:

• Salary Range: $187,000-$197,000
• Multi-Location Role, Travel Required

Benefits:

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.