Desktop Support Engineer – (San Diego) – California, United States of America

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Technical Requirements

• Three to four (3-4) years’ experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.
• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals.
• Basic knowledge of enterprise LAN and WAN setups and concepts; ability to perform smart hand activity under instruction at sites.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communication skills with clients and management.
• Ability to work with deadlines and complete tasks on time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.).
• Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile / Mobile Iron, etc.).
• Basic understanding and troubleshooting for VDI, SCCM / LAnDesk / Altris, Skype for Business, OneDrive.

Non-Technical Requirements

• Good oral and written communication skills.
• Able to interact and work with customers at different levels.
• Self-driven and result-oriented.
• Passionate about the work.

Good to Have

• Basic understanding and troubleshooting of Apple devices and apps.

What Next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .

Job Features

Job Category

Technical