Team Lead (Network/Software)

Location: Columbus, Ohio

Position Type: 1 – 2 Year Contract

Position Terms: Must work on-site 8:00 a.m. until 4:30 p.m. Monday through Friday.

Must be local to Columbus or willing to relocate on day 1.

Responsibilities:

1. Assume responsibility for continually reviewing teams’ performance and responding to escalations from schools and district administration.
2. Assist team members with school/building tasks as needed and organize team for coverage of locations when a team member is out sick or on vacation.
3. Continually review teams’ performance and ticket counts.
4. Assure that the team is keeping up on Chromebook repairs and requests.
5. Diagnose and resolve critical and non-critical hardware and software problems on a timely basis.
6. Provide technical assistance to end users, Help Desk, and fellow support analysts, utilizing technical information provided through vendor relationships, hardware manufacturers, and process manuals.
7. Respond to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user’s problem.
8. Document steps taken to diagnose and resolve customer problems and close trouble tickets; maintain records of statistics and tracking requirements, and hardware and software maintenance and repair.

Minimum Requirements:

1. Two or more years of experience leading a team of field service technicians.
2. Five (5) or more years of experience in analysis, installation, configuration, and testing of micro/minicomputer network software.
3. Valid State of Ohio driver’s license.
4. Skill in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues.
5. Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms.

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