Description of the role:
As a Customer Service Representative at Pines Auto Group, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.
Responsibilities:
- Answering customer inquiries promptly and efficiently
- Providing accurate information about products and services
- Assisting customers with their concerns and issues
- Troubleshooting problems and finding suitable solutions
- Processing customer orders and returns
- Maintaining a high level of professionalism and customer satisfaction
Requirements:
- Prior experience in customer service or related field is preferred
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in challenging situations
- Attention to detail and strong problem-solving abilities
- Proficient in using customer service software and tools
Benefits:
- Competitive compensation package
- Opportunity for career growth and advancement
- Training and development programs
- Health and dental insurance
- Paid time off
- Employee discounts
About the Company:
Pines Auto Group is a leading automotive dealership located in Pembroke Pines, Florida. With a strong reputation for outstanding customer service and a wide selection of vehicles, we strive to exceed our customers' expectations. We believe in fostering a positive and collaborative work environment where employees are valued and empowered to succeed.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.