Insurance Follow Up

Insurance Follow up Rep Job Description: Qualified professionals to assist in with insurance follow up activity. In this role you will be working with a hospital's central business office assisting with their outstanding insurance balances reviewing payer balances, contracts and EOB's for appropriate resolution.

Position Responsibilities:

• Initiates proactive measures that result in account resolution.
• Responds timely and accurately to all incoming correspondence and inquiries from insurance companies, and other appropriate parties.
• Initiates contact with patient, as necessary.
• Initiates recommendations and action plans for resolving accounts.
• Responds to all phone calls in an efficient and courteous manner.
• Writes appropriate notes in system for every account, including any action taken.
• Reviews EOB's to ensure that appropriate steps are taken in resolving accounts.
• Proper follow up and systems actions as required per MedCycle guidelines.

• Additional Duties As Assigned by Management.

Job Requirements:

• Be proficient in Microsoft applications including Outlook, Word and Excel.
• Detail oriented and able to research accounts to bring it to an appropriate account resolution.
• Knowledgeable of Medical Terminology and a basic understanding of insurance processes.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information is provided

Preferred Experience:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• A medical background with experience in patient financial services is preferred.
• Previous insurance billing and/or follow up preferred.

PI404c2a21602f-6219