Experience Design Manager
Apply locations: Boston, Massachusetts
Time type: Full time
Posted on: Posted 5 Days Ago
Time left to apply: End Date: October 30, 2024 (Less than 1 hour left to apply)
Job requisition id: JR24101122
Are you a Human Centered Designer (HCD) who is excited about:
- Designing best in class digital experiences?
- Leading and developing a team of talented experience designers?
- Collaborating with business partners, research, and analytics to deliver customer centric solutions?
Our growing Human Centered Design team is looking for a highly motivated, collaborative individual who is strategically driven and can drive change to achieve our vision of becoming a Digital Customer Leader.
Key Responsibilities Include:
- Develop and grow a talented group of designers by providing:
- Regular formal and informal feedback.
- Opportunities and support to develop either the leadership or individual contributor career paths.
- Enhancing storytelling techniques by designers.
- Recruiting new Human Centered Design talent when required.
- Promote the value of Human Centered Design by leading and supporting the team’s successful delivery of their design work and through effective storytelling.
- Contribute to the creation of storefront strategies for John Hancock’s customer facing sites.
- Collaborate with key stakeholders across the organization to identify and define opportunities and then execute on them.
- Collaborate with key stakeholders across the organization to establish strategic direction for the experiences that will achieve John Hancock’s long-term vision and goals.
- Lead the efforts to establish John Hancock’s design system and represent John Hancock with our global partners to ensure it informs and is informed by the global design system.
- Lead the John Hancock AI design initiatives, providing strategic oversight, and ensuring alignment with the global AI design system by forming and supporting a global AI design community.
- Partner with our Research partners to ensure research and testing are incorporated where it has the most impact on design initiatives.
Desired qualifications for this position include:
- At least 7-10 years of Human Centered Design experience delivering simple and complex solutions for digital environments.
- A strong understanding of Human Centered Design methods and techniques with a desire to continue to build your understanding and the understanding of other designers.
- A strategic mindset towards Human Centered Design and the role it plays in achieving business goals.
- Strong communication skills for communicating across business units and with senior leaders to lead, support, and update design initiatives.
- The ability to establish and support continuous improvement of customer experiences.
- Demonstrate vulnerability and humility as a leader.
- Management, mentorship, or informal leadership experience.
Nice to have:
- 1-3 years informal or formal Human Centered Design leadership experience.
- Working understanding of how HTML, CSS, JavaScript, and other front-end technologies that play a role in design.
- Business analyst experience.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
#J-18808-Ljbffr