Service Manager

Company:  Crazy Pizza
Location: New York
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

"Get ready to serve up slices of joy & a side of crazy fun? Welcome to the pizza party of a lifetime!"

Who We Are

Crazy Pizza isn't just your average restaurant; it’s a way of life, a spirited revolution in Italian dining. With handcrafted mozzarella, DJs spinning vintage beats, and an atmosphere that's equal parts party and culinary delight, we’re redefining what it means to dine out. If you’ve ever dreamed of running a restaurant that’s glamorous yet playful, daring but never over-the-top, then you might just be the “crazy” we’re looking for. Our NYC Soho flagship is ready to bring the Italian Dolce Vita to the heart of Manhattan, and we need a dynamic floor manager to lead the charge.

Who We're Looking For 
As the Service Manager at Crazy Pizza, you’ll oversee front-of-house operations, lead and mentor our team, and ensure top-tier service standards. Your leadership will be essential in creating a vibrant and welcoming atmosphere while maintaining efficiency, quality, and guest satisfaction. You’ll work closely with the management team to foster a positive and engaged team culture.

Key Responsibilities:

  • Manage day-to-day front-of-house operations, ensuring a smooth, efficient service.
  • Lead, train, and motivate the front-of-house team, setting high standards for guest service.
  • Monitor and uphold service quality, guest satisfaction, and operational consistency.
  • Respond to guest inquiries and feedback, taking swift action to resolve any issues.
  • Coordinate with the kitchen to ensure order accuracy and timely delivery.
  • Oversee table assignments, guest flow, and reservations to optimize the dining room.
  • Ensure cleanliness, organization, and compliance with health and safety regulations.
  • Conduct pre-shift meetings to keep the team informed on menu updates, events, and service notes.
  • Assist with hiring, onboarding, and performance management of front-of-house staff.
  • Contribute to maintaining a positive, team-oriented work environment.

Requirements:

  • Proven experience as a Service Manager, Assistant Manager, or similar role in a high-volume, fast-paced restaurant for at least 2 years. 
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Exceptional communication, problem-solving, and organizational abilities.
  • Passion for hospitality and commitment to delivering an outstanding guest experience.
  • Knowledge of Italian cuisine and wine is a plus.
  • Flexible availability, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and growth opportunities within Crazy Pizza.
  • Employee discounts on food and beverages.
  • Comprehensive health benefits, including medical, dental, and vision.
  • Paid time off 

 

Crazy Pizza New York is operated by Atelier House Hospitality in affiliation with Altamarea Group. Crazy Pizza is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.





More detail about Crazy Pizza part of Altamarea Group, please visit
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