IT Coordinator

Summary/Objective
We are looking for a self-starter who possesses strong problem-solving skills, technical expertise, and the ability to manage multiple tasks efficiently.
This position is not remote.
Essential Functions

• Provide technical support and assistance to employees and clients
• Coordinate with external vendors and service providers for IT-related services
• Monitor and troubleshoot IT issues, ensuring timely resolution
• Maintain accurate records of IT assets, configurations, and user requests
• Assist in the implementation and maintenance of IT policies and procedures
• Conduct regular IT audits and ensure compliance with security protocols
• Provide training and support to users on IT systems and applications
• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
• Occasional travel may be required
• Perform other duties and responsibilities as assigned

Qualifications

• Proven experience in an IT support or coordination role
• Basic technical knowledge of IT systems, networks, and software
• Excellent problem-solving and troubleshooting skills
• Detail-oriented with strong organizational skills
• Ability to provide friendly and effective customer service
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Competencies

• Technical Capacity
• Time Management
• Organizational Skills
• Communication Proficiency
• Customer/Client Focus

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, this position may occasionally require the ability to lift and move up to 25 pounds of paper, files, and/or equipment. This position requires the ability to sit and/or stand for extended periods of time to enter data into multiple systems and conduct face-to-face meetings or interviews.
Position Type/Expected Hours of Work
This is a non-union position. The scheduled hours are 20 to 30 hours per week (part-time) or 40 hours per week (full-time) Monday through Friday but may be extended as required to execute the tasks assigned.
Travel
This position may require occasional travel.
Required Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, and at least 2 years of experience in IT support or a similar role.
Additional Eligibility Qualifications

1. Must pass a pre-employment screen, including but not limited to a drug and alcohol screen, background check, motor vehicle records check, reference check and physical (if applicable).
2. Current and valid driver's license in the state of permanent residence (must be insurable by Jaynes automobile insurance carrier in order to drive a Jaynes vehicle).
3. Must be eligible per Fleet Safety Management policy to operate a company vehicle or a personal vehicle for company purposes.

Work Authorization
Jaynes Corporation requires that all employees be legally authorized to work in the United States. Any person employed by Jaynes must complete the federal Employment Eligibility Verification Form (I-9) and will be entered into the federal E-Verify system.
AAP/EEO Statement
All employment decisions at Jaynes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national, social, or ethnic origin, age, disability, genetics, sexual orientation, or any other status protected by the laws or regulations in the locations where we operate. Jaynes will not tolerate discrimination or harassment based on any of these characteristics.
Benefits
Jaynes Corporation is an employee-owned company and offers an exceptional benefits package. In addition to a competitive base salary, regular full-time employees are eligible for medical, dental, and vision insurance; a health savings account (HSA); dependent care flexible spending account (FSA); company-paid and supplemental life insurance; long term & short term disability insurance; cancer, accident & hospital indemnity coverage; retirement planning including 401k and Employee Stock Ownership Plan (ESOP); bonus plan; paid holidays; and up to 5 weeks of paid leave.
Additional wellness benefits include an onsite healthcare clinic for employees and their dependents, a comprehensive employee wellness program that includes financial incentives, free weekly yoga classes, an employee assistance program (EAP), and a fitness membership reimbursement program.
Regular part-time employees and interns are eligible for limited benefits.
PLEASE NOTE:
Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position's role as part of the overall organization.
Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the supervisor to assign additional tasks, or otherwise modify duties to be performed, even if seemingly unrelated to the basic job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)